JAMIE LITERAL
Senior Quality Evaluator
Quezon City
Summary
Reliable Quality Evaluator with abilities in blueprint interpretation, operations monitoring and quality inspections. Outstanding communication, active listening, and organizational talents. Physically fit and adaptable with the capability to work in various work environments.
Overview
11
11
years of professional experience
12
12
years of post-secondary education
Work History
Senior Quality Evaluator
Concentrix
09.2023 - Current
- Identified and documented quality discrepancies for management to develop resolutions.
- Collaborated with cross-functional teams to ensure consistent quality standards across all teams.
Program Ready Trainer
Concentrix
04.2021 - 09.2023
- Trained and mentored new personnel hired to fulfill various roles.
- Led regular workshops focused on helping employees stay up to date on industry best practices.
- Adapted teaching techniques according to different learning styles of attendees enabling better understanding.
- Managed multiple concurrent projects while maintaining attention to detail and meeting established deadlines within budget constraints.
SME - OPERATION
CONCENTRIX
04.2014 - 04.2021
- Ensure that agents are aligned and updated with the process and policies, provide coaching sessions, taking escalation calls, and making sure to do all deliverables promptly
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
COLLECTION SPECIALIST
IBM Daksh Process Services
09.2013 - 02.2014
- Responsible for resolving overdue bills and collecting payments from the individuals or businesses responsible for the debt, address client queries, and develop repayment plans.
Education
Bachelor of Science - Entrepreneurship
QCPU
04.2001 - 04.2013
HIGH SCHOOL DIPLOMA - undefined
Batasan hills National High School
Skills
Excellent Communication
Technical Troubleshooting
Written Communication
Quality Audit Data Compilation
Attention to Detail
Teamwork and Collaboration
Corrective Action Implementation
Personal Information
- Date of Birth: 05/20/93
- Nationality: Filipino
- Marital Status: Single
Awards
- TOP SALES APPRENTICE YTD- SME, 12/2018
- TOP 1 SALES APPRENTICE YTDSME, 12/2019
- CIRCLE OF EXCELLENCE, 03/2020
- CIRCLE OF EXCELLENCE, 2022
- TOP QUALITY EVALUATOR,1/2024
Timeline
Senior Quality Evaluator
Concentrix
09.2023 - Current
Program Ready Trainer
Concentrix
04.2021 - 09.2023
SME - OPERATION
CONCENTRIX
04.2014 - 04.2021
COLLECTION SPECIALIST
IBM Daksh Process Services
09.2013 - 02.2014
Bachelor of Science - Entrepreneurship
QCPU
04.2001 - 04.2013
HIGH SCHOOL DIPLOMA - undefined
Batasan hills National High School