RONIL AUDEN PACHECO
General Trias
Summary
Honest, competent, willing to learn, and committed MSCian seeking a position in your Information Technology Department. I can deal effectively with computers in different settings and provide knowledge in troubleshooting, and software and hardware installation.
Professional Service Delivery Engineer with strong focus on team collaboration and achieving results. Skilled in system implementation, network management, and technical troubleshooting. Known for adaptability, reliability, and proactive approach to problem-solving. Consistently ensures seamless service delivery and client satisfaction.
Overview
10
10
years of professional experience
Work History
IT Asset and IT Service Delivery Engineer
Transcom Worldwide Philippines INC.
10.2020 - Current
- Tracking, Deployment, and Retrieving Assets
- Replacement of defective Laptops and Desktop
- Completes QA test plans/UAT for newly deployed software
- Configure, Test, Install, and troubleshoot end-user workstations
- Provides L1 & L2 troubleshooting (hardware & software) and document a trouble ticket resolution to meet the required SLA
IT Asset Analyst
Home Credit PH
11.2017 - 06.2020
- Deployment and Retrieving Assets
- Maintaining stocks in Local Offices
- Repairing Minor Hardware Issues on Laptops
- Cycle Count/Inventory of Assets
- Imaging of POS Laptops and Tablets
- Nationwide Encryption of POS Laptops
- Replacement of defective Laptops and Tablets
ISD Asset Custodian & IMAC Support
IBM Philippines
01.2016 - 11.2017
- Deployment and Retrieving Asset/Machine
- Installing and Upgrading Software
- Configuration of Machine (Windows 7, Windows 10)
- Repairing Minor Issues with the Laptop
- Receiving Assets
- Cycle Count/Inventory of Assets
- Requesting replacement parts for the machine from Vendor
Information System Engineer
Taters Enterprises, Inc.
09.2015 - 11.2015
- Support POS System
- Support Client via Remote Desktop Application
- Install and Upgrade Software
- Troubleshoot hardware devices
Freelance Search Engine Optimization (SEO)
04.2015 - 08.2015
Education
Bachelor of Science - Information Technology
Marinduque State University
Marinduque04-2015
Skills
- Knowledgeable in Active Directory
- Knowledgeable in DHCP server
- Network Connection Troubleshooting
- Hardware Devices Troubleshooting
- Hardware Installations
- Software Installations
- Remote Desktop Applications
- Ticketing System
- Knowledgeable in SCCM
- Softphones
- Knowledgeable in Zscaler
- Application Support
- IT Asset Management
Timeline
IT Asset and IT Service Delivery Engineer
Transcom Worldwide Philippines INC.
10.2020 - Current
IT Asset Analyst
Home Credit PH
11.2017 - 06.2020
ISD Asset Custodian & IMAC Support
IBM Philippines
01.2016 - 11.2017
Information System Engineer
Taters Enterprises, Inc.
09.2015 - 11.2015
Freelance Search Engine Optimization (SEO)
04.2015 - 08.2015
Bachelor of Science - Information Technology
Marinduque State University
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