Marjul H. Bueno
IT Specialist
Cainta
Summary
Professional with strong background in technical support, adept at troubleshooting and resolving complex issues. Known for effective team collaboration and adaptability in dynamic environments. Skilled in problem-solving, customer service, and software applications. Reliable and results-driven, consistently meeting and exceeding performance targets.
Overview
6
6
years of professional experience
Work History
IT Specialist
TDXC Philippines
03.2024 - Current
- Providing Level 2 support to end user with regards to desktop, software, printer and network issues.
- Monitoring network performance to ensure maximum uptime and efficiency.
- Maintaining accurate technical documentation, including inventory logs and system configurations.
- Coordinating with 3rd party vendor with regards to warranty claims of defective assets.
- Oversee and manage daily IT support activities, including hardware, software, and network troubleshooting
- Conduct regular performance evaluations, coaching, and training sessions
- Manage IT inventory, asset tracking, and procurement of IT equipment
- Act as an escalation point for complex technical concerns.
- Assign tasks, manage workloads, and ensure proper team coverage.
IT Associate
TDXC Philippines
04.2022 - 03.2024
- Providing and updating of knowledge base being used by front-line engineers as a guide to known and unknown IT-related issues.
- Identification of potential risks both physical and logical access in coordination with the Information Security Team.
- Maintaining Widows Deployment Server (WDS) with the regards on the system and software requirements.
- Installing, configuring, and upgrading hardware, software, and network components (printers, computers).
Resolution Expert - IT Shift Lead
Systemantech Inc. / WNS Global Services
01.2022 - 04.2022
- Maintaining company trackers regards with the peripherals and machines.
- Leads the team of new hires and tenured colleagues/co-engineers to accomplish a task.
- Conducts Users Acceptance Testing (UAT) for all incoming initiatives, changes, and improvements for all projects across sites.
- Participate in resolving outages by providing real-time updates to affected teams.
Desktop Support Engineer
Systemantech Inc. / WNS Global Services
01.2020 - 12.2021
- Provide Level 1 support to the end users regarding desktop, software, and network issues.
- Install, upgrade, support, and troubleshoot software, desktop applications, and peripheral equipment.
- Configures, and deploys system and imaging using Windows Deployment Server.
Education
Bachelor of Science - Information Technology
STI College Ortigas-Cainta
01-2019
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Sta. Lucia High School
01-2014
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De Castro Elementary School
01-2010
Skills
Knowledgeable in various operating systems
Knowledgeable in Active Directory
Timeline
IT Specialist
TDXC Philippines
03.2024 - Current
IT Associate
TDXC Philippines
04.2022 - 03.2024
Resolution Expert - IT Shift Lead
Systemantech Inc. / WNS Global Services
01.2022 - 04.2022
Desktop Support Engineer
Systemantech Inc. / WNS Global Services
01.2020 - 12.2021
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De Castro Elementary School
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Sta. Lucia High School
Bachelor of Science - Information Technology
STI College Ortigas-Cainta
SEMINARS AND TRAININGS ATTENDED
- Information Technology Network Seminar (Camp Tech Philippines | Sept. 2021)
- Basic Computer Troubleshooting Seminar (Camp Tech Philippines | Sept. 2021)
- Cybersecurity Seminar (Camp Tech Philippines | Sept. 2021)
- Python Programming Introduction (Tech College Philippines | May 2021)
- Computer System Servicing (NCII) (Shema Leadership Institute of Science & Technology Inc. | Dec. 2019)
- Systems, Application and Products Business One Training (STI Academic Center Ortigas-Cainta | Mar. 2019)
Disclaimer
I hereby certify that all information written above, based on my knowledge is true.
INTERNSHIPS
- IT Support IBEX Global Solutions Philippines Inc. | Jan 2019 - Mar 2019
- Risk Management Unit Air Materiel Wings Savings and Loan Association, Inc. | Dec 2018 - Jan 2019