Ronel Abriol
District 7 Blk 7 Lot 70 Pandacaqui Resettleme Mexico Pampanga
Summary
Accomplished Customer Experience Agent with extensive experience providing quality services in challenging environments. Establishes relationships with customers, analyzes customer needs and resolves complaints. Possesses excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Customer Experience Agent (Mentor)
Alorica Philippines Inc.
Clark Zone Angeles City
2022.05 - Current
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Cooperated closely with other departments to support achievement of customer experience outcomes.
- Adhered to established customer satisfaction strategies to support swift issue resolution.
- Trained new customer service agents on policies and procedures to support favorable customer experiences.
Customer Service Representative
Alorica Philippines Inc.
Clark Zone Angeles City
2019.11 - 2022.05
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
Frozen Food Supervisor
Danude Hypermarket
Alrakah
2017.02 - 2019.03
- Served consistent portions following recipes and control standards.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Controlled food costs and managed inventory.
Education
Bachelor of Science - Computer Programming
Don Honorio Ventura College And Art Trade
Santa Barbara Bacolor Pampanga 2006.06 - 2007.04
Skills
Fast learner
undefinedTimeline
Customer Experience Agent (Mentor)
Alorica Philippines Inc.
2022.05 - Current
Customer Service Representative
Alorica Philippines Inc.
2019.11 - 2022.05
Frozen Food Supervisor
Danude Hypermarket
2017.02 - 2019.03
Bachelor of Science - Computer Programming
Don Honorio Ventura College And Art Trade
2006.06 - 2007.04
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