Ronalyn Pascual
Taguig City
Summary
Dynamic and dedicated professional with a proven track record at FIS GLOBAL SOLUTIONS INC, enhancing customer satisfaction and streamlining operations. Expert in kitchen organization and customer service, I excel in optimizing workflows and maintaining high sanitation standards. Achieved significant improvements in efficiency and service quality, demonstrating a strong work ethic and team collaboration skills.
Overview
16
16
years of professional experience
Work History
Pastry/kitchen Helper
BGCI BAYANI GOURMET/ LA LUNA CAFE
12.2021 - 11.2024
- Cleaned and organized kitchen stations to promote team efficiency.
- Expedited food service by efficiently assembling dishes according to presentation standards, enhancing overall dining experience.
- Assisted chefs with various cooking tasks, contributing to the creation of diverse and delicious menu items for satisfied patrons.
- Provided reliable assistance during peak hours, managing time efficiently while maintaining a high level of quality control in food preparation.
Customer Service Representative
FIS GLOBAL SOLUTIONS INC
05.2019 - 06.2020
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Collector
CGM MANPOWER SERVICES
01.2016 - 09.2018
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Maintained high volume of calls and met demands of busy and productive group.
Over All Operation Staff
CHOAYUAN Restaurant
03.2013 - 12.2015
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Housekeeping Room Attendant
SABANG HILLS RESORT AND RESTAURANT
02.2009 - 10.2012
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Responded to requests from patrons for linens and toiletries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Operated wet-vacuums, buffing machines, vacuums.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
Education
N/A - Hotel Management
Technical Education And Skills Development Authori
Taguig City 07.2022
N/A - High School Graduate
Alternative Learning System Accreditation ALS A&E
Taguig City 03.2013
Skills
- Food handling
- Cleaning
- Chef support
- Kitchen staff coordination
- Cleaning techniques
- Cooking
- Sanitation procedures
- Safe food handling
- Quality control
- Kitchen cleaning and maintenance
- Positive attitude
- Punctual and reliable
- Customer service
- Flexible
- Hard working
Timeline
Pastry/kitchen Helper
BGCI BAYANI GOURMET/ LA LUNA CAFE
12.2021 - 11.2024
Customer Service Representative
FIS GLOBAL SOLUTIONS INC
05.2019 - 06.2020
Collector
CGM MANPOWER SERVICES
01.2016 - 09.2018
Over All Operation Staff
CHOAYUAN Restaurant
03.2013 - 12.2015
Housekeeping Room Attendant
SABANG HILLS RESORT AND RESTAURANT
02.2009 - 10.2012
N/A - Hotel Management
Technical Education And Skills Development Authori
N/A - High School Graduate
Alternative Learning System Accreditation ALS A&E
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