ANDREW JAMES ABRIGO
IT Graduate
TAGUIG CITY
Summary
IT graduate, seeking to attain any position in a progressive organization that values continuous learning and professional development where I can challenge my potential, put my skills to good use and grow my career exponentially, allowing me to stay current with industry trends and best practices.
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT Technical Support Intern
Tech Mahindra
04.2024 - 06.2024
- Provided exceptional customer service when responding to help desk requests, maintaining professionalism at all times.
- Responded to helpdesk tickets via ServiceNow ensuring timely resolution and documentation
- Installed and configured software and hardware.
- Collaborated with IT Team members to improve support processes
- Experienced with asset inventory management.
IT Intern
American Engineering Corporation
07.2023 - 08.2023
- Reviewed and analyzed project specifications, technical requirements, and scope to understand the needs and resources required.
- Used estimating software to input data and generate reports.
- Ensure that the physical components of the security systems are in good condition.
- Created a purchase order request for the materials and invoice for customer payments.
Education
Bachelor of Science - Information Technology
STI College
Global City 04.2001 -
Skills
Remote support
Software installation/Hardware installation
IT documentation
Software updates
Ticketing systems
Active directory
Desktop support
Microsoft Office 2019 (Word, Excel, PowerPoint)
Certification
IT Support Intern, Tech Mahindra - April 1, 2024 - June 13, 2024
Timeline
IT Technical Support Intern
Tech Mahindra
04.2024 - 06.2024
IT Support Intern, Tech Mahindra - April 1, 2024 - June 13, 2024
04-2024
IT Intern
American Engineering Corporation
07.2023 - 08.2023
Bachelor of Science - Information Technology
STI College
04.2001 -