Ronaleza Pandez
Bookeeper Virtual Assistant
Naga, Province Of Camarines Sur
Summary
- Certified Xero Bookkeeper Assistant skilled in bookkeeping and accounts receivable, ensuring accuracy and compliance in financial transactions.
- Managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
-Dynamic individual with hands-on experience in Xero Accounting system, which brings strong problem-solving skills ,proactive approach to new tasks.
-Prepared to start career as Virtual Bookkeeper and make meaningful contributions with commitment and drive for the success of the company/organization goals.
Overview
10
10
years of professional experience
Work History
Administrative Officer I
Bicol Medical Center
07.2016 - Current
- Coordinated interdepartmental communication to streamline patient needs of clarification regarding their bills and payments concern.
- Processed patients/suppliers transaction efficiently with the given system used by the company.
- Managed cash drawers, ensuring accurate till balances at shift end.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Client Service Associates
Banco De Oro
04.2016 - 07.2016
- Delivered exceptional client support, addressing inquiries and resolving issues efficiently.
- Managed account transactions, ensuring accuracy and compliance with banking regulations.
- Streamlined communication between clients and internal departments for improved service delivery.
- Trained new associates on customer service protocols and banking systems.
- Enhanced client satisfaction through proactive follow-ups and personalized service solutions.
- Analyzed client feedback to identify trends and recommend process improvements.
- Ensure the quality of service we provide are based on the company's mission and vission.
- To provide excellent service to our clients, meet their expectations and live the bank with a satisfaction smile on their faces.
Education
Principles And Methods of Teaching - Professional Education
Ateneo De Naga University
Naga, Province Of Camarines Sur, Philippines 04.2001 -
Bachelor of Science - Business Administration And Management
Ateneo De Naga University
Naga, Province Of Camarines Sur, Philippines 04.2001 -
Skills
Work coordination
Bookkeeping
Accounts receivable
Accounting and bookkeeping
Invoice processing
Certified Xero Bookkeeper Assistant
Timeline
Administrative Officer I
Bicol Medical Center
07.2016 - Current
Client Service Associates
Banco De Oro
04.2016 - 07.2016
Principles And Methods of Teaching - Professional Education
Ateneo De Naga University
04.2001 -
Bachelor of Science - Business Administration And Management
Ateneo De Naga University
04.2001 -