Ronald Josafat
Senior Operations Manager
Mabalacat, Province Of Pampanga
Summary
Accomplished Senior Operations Manager with a proven track record at RMS Collect Philippines(iQor), enhancing team productivity and operational quality. Expert in strategic planning and employee coaching, driven operational excellence and significantly improved customer satisfaction. Skilled in KPI tracking and logistics management, leadership fosters a collaborative and efficient workplace.
Overview
5
5
years of professional experience
Work History
Senior Operations Manager
RMS Collect Philippines(iQor)
07.2021 - Current
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Implemented data-driven decision making to inform business strategies and drive operational excellence.
- Enhanced customer satisfaction with implementation of effective communication channels and timely resolution of issues.
- Developed systems and procedures to improve operational quality and team efficiency.
- Positively managed performance, productivity, compliance and attrition of over 400 employees within vertical.
Operations Manager
RMS Collect Philippines(iQor)
01.2019 - 06.2021
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Education
Bachelor of Science - Business Administration And Management
Aura College
SBMA, Olongapo City 05.2001 -
Skills
Operations Management
KPI Tracking
Strategic Planning
Employee Coaching
Logistics Management
Cost Reduction
KPI reporting
Productivity Improvement
Business Planning
Operational Excellence
Accomplishments
2020 EOY Top Operations Manager - T-Mobile TEX NMA
-iQor SM City Clark
2022 EOY Top Senior Operations Manager - T-Mobile TEX NMA
-iQor Freeport
2023 EOY Top 2 Senior Operations Manager - T-Mobile CPV
-iQor Freeport
Timeline
Senior Operations Manager
RMS Collect Philippines(iQor)
07.2021 - Current
Operations Manager
RMS Collect Philippines(iQor)
01.2019 - 06.2021
Bachelor of Science - Business Administration And Management
Aura College
05.2001 -
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