RONALAISA CUBCUBIN
General Trias
Summary
Experienced in communication and problem-solving, Thrived in customer-focused environments. Quick to grasp new concepts and adapt to customer service situations, ensuring smooth interactions. Seeking a virtual assistant role to utilize and further develop interpersonal and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Amazon Philippines
07.2024 - 09.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Answered customer emails promptly to avoid on-hold wait times.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Graphic Designer
06.2020 - 06.2023
- Hired by small business owners to make their logos
- Experienced on editing workbooks for children
Customer Service Representative
Iqor Dasmariñas
10.2022 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Social Media Manager
06.2020 - 09.2022
- Responsible in making and publishing social media posts
Private Tutor
10.2020 - 03.2022
- Elementary and Junior High School Private Tutor
- Hired by student families to provided in-home academic tutoring, instructional support, homework assistance on weekdays after class
Work Immersion
Creotec Philippines INC
05.2018 - 07.2018
- Get a glimpse of the working world
- Performed the tasks and obligations of legitimate employees like QUALITY ASSURANCE
- Adapted various aspects of Japanese culture such as the5s system, and implemented them for all of its employees
Education
Bachelor of Science - Medical Technology
Emilio Aguinaldo College
Dasmarinas, Province Of Cavite, Philippines07-2023
High School Diploma -
Philippine Christian University-Dasmariñas
Dasmarinas, Province Of Cavite, Philippines06-2019
Skills
- CRM software
- Computer skills
- Medical terminology
- Spreadsheet tracking
- Organization
- Call handling
- Appointment scheduling
Expertise
- Email Handling & Marketing
- Social Media Management & Marketing
- Basic Graphic Design using Canva
- Basic Video Editing
References
Dhamielyn A. Sarno, MIT
- Project Manager
- dhamsarno@gmail.com
- 09158325769
Timeline
Customer Service Associate
Amazon Philippines
07.2024 - 09.2024
Customer Service Representative
Iqor Dasmariñas
10.2022 - 12.2022
Private Tutor
10.2020 - 03.2022
Graphic Designer
06.2020 - 06.2023
Social Media Manager
06.2020 - 09.2022
Work Immersion
Creotec Philippines INC
05.2018 - 07.2018
Bachelor of Science - Medical Technology
Emilio Aguinaldo College
High School Diploma -
Philippine Christian University-Dasmariñas
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