Anne Tayag
Mandaluyong City, Metro Manila
Summary
Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Transworld Systems Inc.
08.2022 - 07.2024
- Assisted large volume of customers daily, maintaining positive attitude and focus on satisfaction.
- Resolved customer complaints professionally, achieving satisfactory outcomes and garnering positive feedback.
- Coordinated insurance tracking by communicating with insurance companies in B2B environments.
- Monitored call quality of agents to ensure adherence to service guidelines and provided feedback for improvements.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Back Office Credits and Collections
Sutherland Global Service
06.2021 - 05.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
Collections Specialist
SYKES
11.2019 - 01.2021
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Used skip tracing and other techniques to locate debtors.
- Minimized legal action risk by ensuring compliance with collection laws and regulations.
Customer Sales Support Representative
Teletech Customer Care Management
12.2016 - 02.2018
- Assisted in the development of sales training materials, sharing best practices and valuable insights with new team members to accelerate onboarding and performance.
- Participated in trade shows and industry events as a knowledgeable company representative promoting brand awareness within target markets.
- Managed high-volume calls, effectively handling customer inquiries and complaints.
- Maintained detailed records of customer interactions, ensuring accurate information for follow-up communications.
- Basic Troubleshooting for mobile phone devices.
- Billing Support provide customers billing information and setting up payment arrangements.
Education
Bachelor of Science - Information Technology
STI College
Pasay, Metro Manila, Philippines04-2020
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Customer relationship management (CRM)
- Sales closing
- Quality assurance
- Account updating
- CRM software
- Retail marketing
- Inbound and outbound calling
- [Software] CRM system proficiency
Certification
- Agile Project Management Training
- Social Media Marketing
Timeline
Customer Service Associate
Transworld Systems Inc.
08.2022 - 07.2024
Back Office Credits and Collections
Sutherland Global Service
06.2021 - 05.2022
Collections Specialist
SYKES
11.2019 - 01.2021
Customer Sales Support Representative
Teletech Customer Care Management
12.2016 - 02.2018
Bachelor of Science - Information Technology
STI College
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