ROMMELYN RAMOS QUINAGORAN
Tuguegarao City,Cagayan
Summary
Dedicated Service Crew professional with a strong background in delivering excellent customer service and maintaining high cleanliness standards. Achieved customer satisfaction through efficient order management and teamwork, while ensuring compliance with health and safety regulations. Focused on creating a positive dining experience and fostering a collaborative environment.
Overview
1
1
Language
1
1
Certification
30
30
years of professional experience
Work History
Service Crew/Kitchen Helper
American Chicken Boaster (part Time 70 Hours a Month)
11.2023 - 05.2026
- Welcome customers with a warm and friendly attitude, and also help with preliminary questions.
- Take orders correctly and give helpful menu ideas where necessary.
- Prepare light dishes and drinks like sandwiches and salads, and coffee. Use a POS system to receive cash, credit cards, and other payments. Ensure cleanliness and hygiene in the dining places, counters, and equipment.
- Control inventory by helping with receiving, checking, and stocking supplies.
- Adhere to all the health and safety and company operation standards.
- Assist in maintaining kitchen inventory and ordering supplies as needed. Collaborate with team members to ensure timely service and customer satisfaction.
- Ensure adherence to food safety and sanitation standards at all times.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Assisted in food preparation and cooking processes, ensuring compliance with health and safety standards.
- Operated kitchen equipment safely, including fryers, grills, and ovens, minimizing downtime.
Caregiver /Housekeeping Cleaner
Beit Nurit Homes for Senior Citizens
01.2023 - 05.2026
- Provided compassionate support and assistance with daily living activities for residents.
- Implemented individualized care plans tailored to residents' unique needs and preferences.
- Monitored and documented residents' health conditions, reporting changes to nursing staff promptly.
Food and Beverage Attendant
INFINITEA (MILK TEA AND COFFEE SHOP)
09.2017 - 05.2020
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction with food and beverage orders.
- Implemented process improvements that streamlined order-taking procedures, reducing wait times for customers.
- Conducted regular equipment checks to ensure functionality and maintain quality standards in service delivery.
- Resolved customer complaints promptly, enhancing overall dining experience and fostering customer loyalty.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
Kitchen Crew
Jollibee Food Corporation
01.1999 - 07.1999
- Battering raw chicken pieces uniformly using Jollibee's signature flour and breading mix.
- Loading the battered chicken into commercial pressure fryers or deep fryers safely.
- Tracking how long cooked chicken stays in the warmer to ensure customers only receive fresh, crispy, and hot food.
- Checking that the chicken pieces are properly cooked, golden brown, and match quality standards before they are sent to the packing or counter area.
- Scraping, cleaning, and heating the fryer oils regularly to maintain taste and food safety standards.
- Preparing and portioning Jolly Spaghetti and Palabok this includes heating the pre-made sauces and properly plating them with cheese and toppings.
- Managing and serving hot pies (like Peach Mango Pie) and other side snacks.
- Assembling orders, ice cream floats, and mixing specialized drinks.
- Cleanliness: Regularly wiping down stainless steel worktables with sanitizer solution to avoid any cross-contamination.
- Prepared and assembled food items according to Jollibee recipes and standards.
- Maintained cleanliness and organization of kitchen workspace, ensuring compliance with health regulations.
- Assisted in training new crew members on food preparation techniques and safety procedures.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Demonstrated versatility by performing various roles within the kitchen crew as needed, fostering adaptability and flexibility among team members.
- Operated kitchen equipment efficiently, minimizing downtime during peak hours.
Kitchen/Service Crew
Criselda’s Snack House
05.1996 - 12.1998
- Food Preparation, Wash, peel, chop, slice, and measure ingredients according to standard recipes.
- Cooking and Assembly, operate cooking equipment like grills, fryers, and ovens, and assemble orders quickly during peak hours.
- Sanitation and Cleanliness, Clean and sanitize workstations, cutting boards, utensils, and cooking appliances, and dispose of trash properly.
- Inventory and Stocking, Unload deliveries, stock ingredients, and help monitor inventory levels.
- Safety Compliance, follow strict food safety, hygiene, and temperature-control guidelines to prevent contamination
- Operated kitchen equipment and tools, ensuring adherence to safety standards and protocols.
- Delivered exceptional customer service while efficiently handling orders and inquiries.
- Collaborated with team members to streamline food preparation processes, enhancing service speed.
- Maintained cleanliness and organization of work areas, contributing to a positive dining environment.
Education
Food And Beverages
International School of Asia Pacific
Alimanao Hills, Penablanca Cagayan08-2019
Bachelor - Public Administration
University of Cagayan Valley
Tuguegarao City01-2022
Caregiving
Medical Colleges of Northern Philippines
Alimanao Hills, Penablanca Cagayan01-2019
Secondary -
Cataggaman National High School
Cataggaman Pardo, Tuguegarao City01-1996
Elementary -
Cataggaman Elementary School
Cataggaman Viejo, Tuguegarao City01-1991
Skills
- Trustworthy and Honesty
- Empathy, patience, kindness and respect
- An understanding of different clients' needs
- Communication skills necessary to interact with a variety of clients and their families
- Compassion for the Job
- Respectful and compassionate
- Elderly care
- Housekeeping
- Supportive companionship
- Time management
- Cleaning and sanitizing
- Sweeping and mopping
- Efficient cleaning techniques
- Restroom sanitation
- Dusting techniques
- Sanitation practices
- Health and safety compliance
- Disinfection practices
- Chemical handling
- Dishwashing
- Food handling
- Cleaning
- Chef support
Accomplishments
- Cleaned and replenished supplies for up to 20 rooms per shift.
- Worked 16 hours during the holiday season at the request of management.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
STANDARD FIRST AID AND BASIC LIFE SUPPORT-CARDIOPULMONARY RESUSCITATION WITH AED TRAINING, Red cross Tuguegarao, Tuguegarao City Cagayan March 2019, Kampi Pre departure Orientation, Tower5, Manila July 15, 2005, Housekeeping (HOTEL), Phil-Asia (TESDA), April 23, 2012, 100 Hours Caretaker Course, TLA training Center (TESDA), June 17 2005
Languages
English, Tagalog, Basic Hebrew/ Itawes, Ibanag, Ilocano
Personal Information
- Date of Birth: 1979-03-13
- Gender: Female
- Marital Status: Married
- Religion: Roman Catholic
Timeline
Service Crew/Kitchen Helper
American Chicken Boaster (part Time 70 Hours a Month)
11.2023 - 05.2026
Caregiver /Housekeeping Cleaner
Beit Nurit Homes for Senior Citizens
01.2023 - 05.2026
Food and Beverage Attendant
INFINITEA (MILK TEA AND COFFEE SHOP)
09.2017 - 05.2020
Kitchen Crew
Jollibee Food Corporation
01.1999 - 07.1999
Kitchen/Service Crew
Criselda’s Snack House
05.1996 - 12.1998
Food And Beverages
International School of Asia Pacific
Bachelor - Public Administration
University of Cagayan Valley
Caregiving
Medical Colleges of Northern Philippines
Secondary -
Cataggaman National High School
Elementary -
Cataggaman Elementary School