Rolyn Diamante
Minglanilla
Summary
Highly adaptable and positive professional with a strong ability to quickly acquire and assimilate new information. Aiming to utilize proven problem-solving and communication skills to provide expert service to outdoor research customers, leveraging a background in customer service. Friendly and outgoing, adept at making others feel comfortable and de-escalating tense situations. Extensive work experience has provided an in-depth understanding of sales techniques.
Overview
4
4
years of professional experience
Work History
Cashier
Pepper Lunch
08.2023 - 09.2024
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Addressed customer needs and made product recommendations to increase sales.
Service Crew - Cashier
Jollibee Foods Corporation
05.2022 - 07.2022
- Greeting customers, preparing food, placing food items on trays, adding napkins and condiments, recommending products, promoting special deals, collecting payments, and keeping the work area clean and organized
- Providing customers with a quick and accurate service
- Accept reservations or request for take-out orders
- Issue receipts, refunds, credits, or change due to customers
- Maintain a safe and clean working environment by complying with procedures, rules, and regulations
- Handle guests concerns and complaints professionally and calmly to resolve problems according to restaurant policy
Receptionist
Wags Grooming Services and Pet Supplies
01.2021 - 07.2021
- Assist customers in choosing purchases and answer questions regarding their needs
- Utilize sales techniques such as upselling to entice buyers and to meet sales goals
- Ring up customer purchases
- Handling cash transactions
- Handling inventory and distribute supplies as needed
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Recommended products to customers, thoroughly explaining details
Education
Bachelor of Science - Hospitality Management
Cebu Technological University
03-2023
Bachelor of Science - Tourism Management
St. Cecilia's College
12-2022
Skills
- Emotional Resilience
- Proficient in Task Management
- Compassionate Communication
Languages
English
Filipino
Cebuano
Timeline
Cashier
Pepper Lunch
08.2023 - 09.2024
Service Crew - Cashier
Jollibee Foods Corporation
05.2022 - 07.2022
Receptionist
Wags Grooming Services and Pet Supplies
01.2021 - 07.2021
Bachelor of Science - Hospitality Management
Cebu Technological University
Bachelor of Science - Tourism Management
St. Cecilia's College
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