Summary
Overview
Work History
Education
Skills
Statement
References
Timeline
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Rolex Marquez

Manila

Summary

To leverage my expertise in process improvement to enhance team productivity, fostering a collaborative environment that drives efficiency and innovation.

Overview

7
7
years of professional experience

Work History

Team Coordinator

IntouchCx Philippines
04.2022 - 05.2024
  • Has expertise receiving inbound calls, doing outbound calls, live chat and creating emails to Guest and Host.
  • Constantly assist the team in achieving our quality and other key performance indicators goals (AHT, Line Adherence, and CSAT)
  • Taking supervisory calls when advocates needed support for their calls.

Learning Assistant

Alorica Cubao
03.2020 - 11.2021
  • Help the new hires enhance their knowledge before they go to the production floor
  • Taking supervisory calls when advocates needed support for their calls.

Customer Service Advocate

Concentrix San Lazaro
04.2019 - 01.2020
  • Supported healthcare provider line of business to deal with healthcare professionals who had concerns with their patients benefits, out-of-pocket, deductible, and copayment.

Local Store Marketing

McDonald's Binondo
11.2017 - 01.2019
  • Delivered a satisfactory customer service experience to our customer
  • Helped promote our stores in several ways.

Education

Senior High Graduate/1st year College -

Pamantasan ng Lungsod ng Maynila

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Lakandula High School
Tondo, Manila

Jose Corazon De Jesus Elementary School
Tondo, Manila

Skills

  • Computer Literate
  • Good communication skills
  • Positive attitude towards learning
  • Can work in a team environment
  • Trustworthy and loyal

Statement

I hereby state that the information provided in this resume is guaranteed true and correct.

References

Available upon request

Timeline

Team Coordinator

IntouchCx Philippines
04.2022 - 05.2024

Learning Assistant

Alorica Cubao
03.2020 - 11.2021

Customer Service Advocate

Concentrix San Lazaro
04.2019 - 01.2020

Local Store Marketing

McDonald's Binondo
11.2017 - 01.2019

Senior High Graduate/1st year College -

Pamantasan ng Lungsod ng Maynila

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Lakandula High School

Jose Corazon De Jesus Elementary School

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Rolex Marquez