Roi Vincent Nagpala
San Pascual/ Batangas
Summary
Dynamic and professional individual with a proven track record in customer service and sales expertise, particularly at SAMSUNG/Pro Tempo Promotions. Skilled at cultivating strong customer relationships and enhancing satisfaction through exceptional service and problem-solving abilities. Recognized for consistently demonstrating strong teamwork and collaboration, leading to notable enhancements in store performance.
Overview
6
6
years of professional experience
Work History
Sales Associate
SAMSUNG/ Pro Tempo Promotions
06.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Housekeeping
Novotel
06.2022 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Office Manager
T&J Cellphone and Accessories
10.2021 - 05.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Sales Promoter
Vivo
02.2019 - 09.2021
- Provided coupons, product samples and informational brochures to customers.
- Boosted sales performance through effective communication of promotional offers and persuasive selling techniques.
- Created and perfected various pitch promotions to attract customers toward products.
- Requested contact information from potential customers to provide additional information.
Staff
Jollibee
06.2018 - 01.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
- Participated in team-building activities to foster teamwork and collaboration.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
Education
Bachelor Of Mechanical Engineering - Engineering
University of Batangas
Batangas CitySkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Goal oriented
- Outgoing personality
- Cash handling
- Flexible schedule
- Stocking and receiving
- Sales expertise
- Adapt to diverse groups
- Negotiation tactics
- Product promotions
- Verbal and written communication
Timeline
Sales Associate
SAMSUNG/ Pro Tempo Promotions
06.2023 - Current
Housekeeping
Novotel
06.2022 - 06.2023
Office Manager
T&J Cellphone and Accessories
10.2021 - 05.2022
Sales Promoter
Vivo
02.2019 - 09.2021
Staff
Jollibee
06.2018 - 01.2019
Bachelor Of Mechanical Engineering - Engineering
University of Batangas
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