Rogelyn ASEÑAS
Tanjay, Province Of Negros Oriental
Summary
Dynamic healthcare professional with a proven track record at MD CAPITAL, skilled in problem resolution and critical thinking. Known for enhancing patient satisfaction through effective communication and teamwork. Adaptable and dependable, I thrive in fast-paced environments, ensuring compliance with regulations while maintaining confidentiality and accuracy in all interactions.
Overview
9
9
years of professional experience
Work History
Healthcare VA
MD CAPITAL
10.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Healthcare Customer Service Representative
Teletech Customer Care Management
03.2016 - 09.2022
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
Education
Bachelor of Science - Education Major in Filipino
NORSU
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Problem resolution
- Critical thinking
- Dependable and responsible
Timeline
Healthcare VA
MD CAPITAL
10.2022 - Current
Healthcare Customer Service Representative
Teletech Customer Care Management
03.2016 - 09.2022
Bachelor of Science - Education Major in Filipino
NORSU
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