Summary
Overview
Work History
Education
Skills
Software
Interests
Basketball, Watching Movies, Role Playing Games
Timeline
Generic
Rodolfo Jr Bacarra

Rodolfo Jr Bacarra

I.T Specialist / Sales Representative / Safety Specialist / Tech Support
Marikina City, Metro Manila,00

Summary

Dynamic professional with a proven track record at TaskUs, excelling in customer relations and team management. Adept at problem-solving and maintaining calm under pressure, I thrive in fast-paced environments. My strong communication skills and experience with software tools enhance collaboration and drive operational efficiency. Committed to continuous improvement and exceptional service delivery.

Overview

6
6
years of professional experience
1
1
Language

Work History

Teammate

TaskUs
02.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked effectively in fast-paced environments.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Strengthened communication skills through regular interactions with others.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Organized and detail-oriented with a strong work ethic.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Resolved problems, improved operations and provided exceptional service.

Customer Service Representative

Alorica
10.2023 - 01.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Facilities Coordinator

JPMorgan Chase & Co
01.2022 - 05.2023
  • Built relationships with vendors and contractors to support timely and cost-effective services.
  • Performed routine maintenance tasks to maintain a clean, safe, and attractive environment for all building occupants.
  • Served as point of contact for internal and external customers seeking support and information.
  • Managed subcontractors effectively while following up on their work ensuring successful completion according to project timelines.

BMS Operator

TATA Consultancy Services
11.2018 - 12.2021
  • Maintained accurate documentation of all system configurations, updates, and maintenance activities for future reference.
  • Monitored and recorded values of HVAC systems, building records database to provide data for energy efficiency improvement.
  • Maximized equipment lifespan through diligent monitoring of equipment conditions using advanced diagnostic tools within the BMS software suite.
  • Managed a team of technicians responsible for the daily operation and maintenance of building automation systems, fostering a culture of teamwork and professional growth.

Education

Bachelor of Science - Computer Science

AMA East Rizal
Cainta, Province Of Rizal, Philippines
04.2001 -

Skills

    Optimistic outlook

    Cross-functional collaboration skills

    Experienced in software tools

    Client relations management

    Microsoft office

    Problem-solving

    Team management

    Time management

    Flexible and adaptable

    Data entry

    Multitasking Abilities

    Calm under pressure

    Excellent communication

    Verbal communication

Software

MS Office

Cisco Programming

Interests

Music

Basketball, Watching Movies, Role Playing Games

I have a good skills playing basketball as this was my hobbies since I was young.

I do have interest on Sci-Fi and Horror Movies as it gives me chills while watching them.

I like playing RPG It showcase how my strategies plotted to achieve victories.

Timeline

Teammate

TaskUs
02.2024 - Current

Customer Service Representative

Alorica
10.2023 - 01.2024

Facilities Coordinator

JPMorgan Chase & Co
01.2022 - 05.2023

BMS Operator

TATA Consultancy Services
11.2018 - 12.2021

Bachelor of Science - Computer Science

AMA East Rizal
04.2001 -

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Rodolfo Jr BacarraI.T Specialist / Sales Representative / Safety Specialist / Tech Support