Microsoft Excel (Advanced) – Sales analysis, inventory tracking, KPI reporting, data management
Rodel Cabiro
Selling Supervisor
Kawit
Summary
Experienced retail leader with 18 years in managing high-volume department stores. Strong background in sales growth, visual merchandising, and developing high-performing teams. Demonstrated ability to excel in dynamic environments, especially in gift and lifestyle sectors. Looking to contribute expertise as a retail store manager at Maku Gifts Limited.
Overview
18
18
years of professional experience
2
2
Certifications
1
1
Language
Work History
Selling Supervisor
Wearable MBC Inc.
05.2023 - Current
- administer daily functions of retail sections encompassing accessories, gift items, and lifestyle products
- Manage and motivate team to consistently reach sales targets.
- execute merchandising strategies in tune with seasonal and promotional campaigns
- guarantee product availability and optimal inventory management
- uphold outstanding store aesthetics and client experience
- Mitigate customer issues and ensure maintenance of satisfaction standards.
- Engage with suppliers and brand partners for optimized product displays and promotional strategies.
- primary duties
- significant milestones
- Secured steady sales growth by fostering effective team leadership and optimizing merchandising practices.
- Elevated product visibility and sell-through rate across accessories and gift categories
- successfully led peak seasons (holidays/events) achieving high sales results
- Elevated team productivity by implementing coaching strategies and monitoring performance
- Exceeded sales goals through proactive coaching, providing constructive feedback to the team on performance metrics.
Inventory Assistant
SM Mart Inc
05.2017 - 04.2023
- Coordinated efforts to maintain optimal inventory levels for key products, minimizing occurrences of stockouts and overstock conditions.
- Coordinated successful launch of new product lines by diligently managing initial inventory levels and sustained replenishment approaches.
- Managed receipt and storage of incoming shipments, validating quantities against purchase orders and rectifying discrepancies efficiently.
- Directed transition to new inventory management software yielding significant boosts in efficiency and accuracy related to product movement oversight.
- Enhanced storage space effectiveness through meticulous organization strategies addressing product turnover rates and demand patterns.
- Preserved tidy and structured workspace promoting safety and operational efficiency in warehouse space.
- Mitigated stock discrepancies with meticulous auditing procedures and routine cycle counts.
- Coordinated daily replenishment activities for high-demand items, securing uninterrupted product availability on store shelves.
- Introduced barcode scanning system, resulting in significant minimization of manual data entry mistakes.
Sales Assistant
SM Mart Inc
01.2017 - 05.2019
- Addressed customer inquiries, complaints, and returns with professionalism, promoting satisfaction among all clients.
- Elevated sales by fostering strong customer connections and ensuring outstanding service quality.
- Guided customers to find products and confirmed store system for merchandise presence at alternate locations.
- Facilitated customer decision-making through delivery of extensive product insights and comparisons.
- Increased customer satisfaction by delivering customized product recommendations based on specific needs and preferences.
- Delivered efficient and respectful assistance to customers both in-person and over the phone.
- Exhibited calmness and confidence in fast-paced, high-pressure setting to support service excellence for customers and staff.
- Managed transaction processing accurately while ensuring top-tier customer service.
- Achieved and exceeded sales goals consistently, enhancing overall team performance.
- Orchestrated visual merchandising initiatives to capture customer interest and boost sales.
- Instructed new hires on company policies, procedures, and sales strategies, promoting smooth assimilation into the team.
- Increased store revenue by implementing targeted upselling and cross-selling tactics.
- Established loyal customer base by ensuring consistent provision of high-quality service.
- Handled customer grievances with empathy and professionalism, upholding strong store reputation.
Sales Clerk
SM Mart Inc.
09.2008 - 12.2016
- Facilitated organization of store displays to enhance visibility and attractiveness for potential buyers.
- Preserved pristine, organized sales floor to enhance customer shopping experience.
- Cultivated strong relationships with customers, fostering repeat business and loyalty.
- Maintained cleanliness and organization of front check-out area to enhance service efficiency.
- Facilitated swift item location for customers to enhance store satisfaction rates.
- Delivered exceptional customer service consistently surpassing expectations for attentiveness and problem resolution.
- Handled customer inquiries and swiftly resolved issues, fostering positive feedback and enhanced trust.
Education
BSBA - Operations Management
Rizal Technological University (RTU)
01-2020
High School - undefined
Sogod National High School
01-2008
Skills
Retail management
Revenue growth
Personnel guidance
Implementation of merchandising strategies
Inventory control
Customer relationship building
Talent development
Execution of promotional strategies
Inventory management
References
Name: Josephine Q. Arizapa
Position: Store Manager
Company: Wearable MBC Inc.
Contact Number:+639154947480
Name: Sharyl A. Estrabo
Position: Store Manager
Company: Wearable MBC Inc.
Contact Number:+639159792966
Name: Jerry G. Vejano
Position: Store Manager
Company: Wearable MBC Inc.
Contact Number:+639954366793
TRAININGS
- Essentials Service Behaviour SM Head office / November 2022
- Cross Selling and Selling Approach SM Head office / June 2018
- Fashion Stylist SM Head office / November 2022
- Customer Service 101 for Fitting Attendant SM Head office / February 2019
- Record Management SM Head office / July 2019
- Occupational Safety & Health Standard Module 1 & 2 SM Head office / July 2019
- Occupational Safety & Health Standard Module 3 & 4 SM Head office / August 2019
- Occupational Safety & Health Standard Module 5 & 6 SM Head office / September 2019
- Employee Discipline SM Head office / November 2022
- Smart Manager SM Head office / November 2022
- Understanding Business Acumen Training SM Head office / January 2025
- Effortless Customer Service SM Head office / March 2023
- Sustainability School SM Head office / May 2023
- Geard to Lead SM Head office / November 2023
- DPA 101: Data Privacy Orientation SM Head office / September 2024
- Sustainability School SM Head office / February 2025
- G.R.E.E.T Training SM Head office / November 2025
- DPA 101: Data Privacy Orientation Refresher SM Head office / August 2025
ADDITIONAL QUALIFICATIONS
- Strong adaptability to international retail environments
- Experience in handling high customer traffic and diverse clientele
- Willing to relocate to Papua New Guinea
- Committed to achieving business targets and operational excellence
Certification
National Certificate 3 ( Event Management Services )
Software
Microsoft Word – Reports, documentation, business correspondence
Microsoft PowerPoint – Business presentations and performance reporting
Inventory Management Systems – Stock control, replenishment planning, barcode systems, shrinkage monitoring
Sales & KPI Reporting Tools – Performance tracking, target vs actual analysis, forecasting support
Workforce Scheduling Systems – Staff scheduling, manpower planning, timekeeping coordination
General Retail Systems – Merchandising tools, stock transfer systems, and operational reporting platforms
Affiliations
Forward Stockroom (FSR) Champion – Zone Central 2
Conducts audit of stores across the zone to ensure compliance with Forward Stockroom (FSR) standards; identifies non-compliant (non-standard) practices and recommends corrective actions to improve stockroom organization, inventory accuracy, and operational efficiency.
- Safety Officer 1 (SO1) – Train the Trainers, OSH Program (March 2024)
Certified Safety Officer responsible for delivering Occupational Safety and Health (OSH) training to wearable and non-wearable employees, including supervisors and managers at SM Makati; promotes workplace safety compliance, hazard awareness, and accident prevention initiatives. - Company Programs & Committees – Safety Committee, Inventory Audit Team, Visual Merchandising Team
- Training & Development Programs – Leadership Training, Customer Service Excellence, Sales & Operations Workshops
Timeline
Prescribed Basic OSH Training Course For Safety Officer 1 ( SO1 ) with Train the Trainers
03-2024
Selling Supervisor
Wearable MBC Inc.
05.2023 - Current
National Certificate 3 ( Event Management Services )
03-2019
Inventory Assistant
SM Mart Inc
05.2017 - 04.2023
Sales Assistant
SM Mart Inc
01.2017 - 05.2019
Sales Clerk
SM Mart Inc.
09.2008 - 12.2016
BSBA - Operations Management
Rizal Technological University (RTU)
High School - undefined
Sogod National High School