ROCHELLE O. JAYME
Virtual Assistant
Bacolod City
Summary
Dedicated and customer-focused Tourism Graduate with a strong background in tourism and hospitality management seeking an entry-level position related to my degree.
Overview
2
2
years of professional experience
Work History
Virtual Assistant
Aten Concepts
01.2025 - Current
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Conferred with customers by telephone, chat or email to provide information.
- Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
On the Job Trainee
Ocean Fast Ferries Inc. Ocean Jet Bacolod
03.2024 - 07.2024
- Passenger Assistance:
- Greet and assist passengers during boarding and disembarking.
- Provide information about the journey, including routes, destinations, and onboard services.
- Address passenger inquiries, concerns, and requests in a courteous and professional manner.
- Safety and Emergency Procedures
- Conduct safety briefings and demonstrations for passengers, explaining emergency procedures and equipment use.
- Monitor and enforce safety regulations and protocols throughout the journey.
- Respond to emergency situations promptly, including assisting with evacuations, administering first aid, and managing onboard emergencies.
- Customer Service:
- Provide high-quality service, including passengers queries.
- Handle complaints and resolve issues to ensure a positive passenger experience.
- Maintain a professional demeanor and appearance at all times.
Education
Bachelor of Science - Tourism and Hospitality Management
STI West Negros University
Skills
Communication: Can speak Hiligaynon, Tagalog and English
Safety Protocols: Knowledge of safety procedures, emergency protocols, and first aid
Customer Service Excellence: Proven ability to deliver high-quality service and manage client relationships effectively
Multitasking: Capable of managing multiple responsibilities simultaneously while maintaining attention to detail
Cultural Sensitivity: Experience working with diverse groups and understanding cultural differences
References
- Leah Rose D., Gacuma, CPT, MSHM, +639192466747, STI West Negros University
- Jennifer, Montano, HR Manager, 034-4619224, Ocean Fast Ferries Inc.
- Melocent, Tamisen, Pastor, +639457418117, Ikthus Bacolod
TRAININGS AND SEMINARS
- Completed 600 hours of “On the Job Training” at Ocean Jet Bacolod
- Amadeus Certificate Passer
- Customer Service Skills Training: March 10, 2023 – STI West Negros University, Bacolod City
- Tour Guiding Training: March 11, 2023 – STI West Negros University, Bacolod City
- Tourism Promotion Training : March 12, 2023 – STI West Negros University, Bacolod City
Timeline
Virtual Assistant
Aten Concepts
01.2025 - Current
On the Job Trainee
Ocean Fast Ferries Inc. Ocean Jet Bacolod
03.2024 - 07.2024
Bachelor of Science - Tourism and Hospitality Management
STI West Negros University