ROCHELLE G. BONIFACIO
Victoria
Summary
Highly skilled virtual professional with solid foundation in administrative support and digital communication. Adept at managing schedules, handling correspondence, and coordinating projects to drive efficiency and outcomes. Strong focus on collaboration and adaptability, ensuring seamless team dynamics and responsiveness to evolving needs. Demonstrates excellence in multitasking, problem-solving, and utilizing technology to optimize workflow.
Overview
19
19
years of professional experience
Work History
Virtual Assistant/Executive Assistant
VA Claims Insider
USA
10.2020 - 08.2025
- Act as a CRM (Insider Portal and Pipedrive).
- Working 1:1 with Veteran Coach to ensure veteran clients receive good service.
- Assisting Veterans on claim submission walk through.
- Act as SME (subject matter expert) for your Veteran Coach ensuring all contacts, deals, etc are labeled correctly and that mandatory data entries are correctly filled out.
- Assist veteran clients with uploading documents to IP.
- Assist veteran clients with claim submission.
- My main accomplishment in the company was improving my work efficiency and consistently meeting deadlines. I also supported my team to ensure projects were completed successfully.
Assistant Operations Manager
Bai Hotel Cebu
10.2018 - 06.2019
- CRM expert (Opera & Agylisis)
- I assisted in managing daily front office operations, handled guest concerns professionally, and ensured the team worked efficiently during busy periods.
- Handle daily operations for Reservations, Guest Services and Concierge Department.
Assistant Front Office Manager
Fontana Resort and Casino
05.2006 - 10.2018
- CRM Expert (Opera & Fidelio)
- As an Assistant Front Office Manager, my greatest accomplishment was turning every guest interaction into a positive experience. By leading my team with energy, staying calm during busy hours, and resolving concerns quickly, I helped create a welcoming atmosphere that kept guests satisfied and confident in our service.
Education
Mathematics
Tarlac States University
01-2003
High School - undefined
Victoria National High School
San Gavino Victoria Tarlac01-1999
Elementary School - undefined
Mangalago Elementary School
Mangalago Victoria Tarlac01-1995
Skills
- CRM management
- Meeting scheduling
- Customer service
- Calendar management
- Data entry
- Microsoft office
Accomplishments
- Submitted Veteran claims, averaging to 50 claims monthly resulting to high percentage of wins.
- Supervised team of 100staff members.
- Documented and resolved Guest complaint which led to customer satisfaction.
Timeline
Virtual Assistant/Executive Assistant
VA Claims Insider
10.2020 - 08.2025
Assistant Operations Manager
Bai Hotel Cebu
10.2018 - 06.2019
Assistant Front Office Manager
Fontana Resort and Casino
05.2006 - 10.2018
High School - undefined
Victoria National High School
Elementary School - undefined
Mangalago Elementary School
Mathematics
Tarlac States University
Personal Information
- Date of Birth: November 8, 1982
- Place of Birth: Victoria, Tarlac
- Age: 42 years old
- Gender: Female
- Civil Status: Married
- Nationality: Filipino
- Religion: Iglesia Ni Cristo