RANYLIE JANE Q. ABESTANO
Executive Virtual Assistant
Dumaguete, Province Of Negros Oriental
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Executive Virtual Assistant - Real Estate
RMVland, LLC
11.2018 - 07.2024
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Schedule appointments and take detailed messages.
- Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
- Organized and managed team tasks using Trello and Asana.
- Managed CRM input, exports and clean up.
- Uploaded files for team use on Google Suite and SharePoint.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Performed research to collect and record industry data.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Creating newsletter with detailed calendars and other office updates.
- Supported marketing strategies with detailed analytics reports highlighting key performance indicators of campaigns.
- Supported financial operations through meticulous bookkeeping tasks such as invoicing, expense tracking, and budget management.
- Bolstered brand visibility by crafting engaging content for newsletters, blog posts, and social media updates.
- Contributed to company growth by identifying business opportunities through lead generation activities on social media platforms.
- Improved team collaboration by organizing virtual meetings, preparing agendas, and taking accurate meeting minutes
Data Entry- Process Medical Information
Citizens Disability Account; ECE Dumaguete
06.2016 - 02.2017
- Compiled data and reviewed information for accuracy and efficiency prior to input.
- Sorted documents and maintained organized filing process.
- Identified data entry errors and reported to necessary departments.
- Obtained scanned records and uploaded into database.
- Produced monthly reports with Excel spreadsheet functions.
- Collaborated with team members to complete high-volume projects efficiently and within deadlines.
- Assisted supervisors in managing project workflows, distributing tasks evenly among team members for optimal results.
Customer Service Representative
Qualfon Dumaguete
1 2015 - 4 2016
- Assisted in creating a knowledge base of common issues and resolutions for use within the support team.
- Provided remote support for customers, guiding them through the resolution process stepbystep.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing clear explanations.
Education
Bachelor of Science - Business Administration
Foundation University
Dumaguete, Province Of Negros Oriental, Philippines 04.2001 -
Bachelor of Science - Pharmacy
Negros Oriental State University
Dumaguete, Province Of Negros Oriental, Philippines 04.2001 -
Skills
Customer Service
Data Entry
Microsoft Excel
Appointment Scheduling
Customer Relationship Management (CRM)
Report Generation
Microsoft Office Suite
Payment Processing
Sales expertise
Quality Control
Administrative Support
De-Escalation Techniques
Strategic sales knowledge
CRM Management
Social Media Updating
Keystrengthsandcompetencies
- Technical Support (Outbound and Inbound)
- Customer Service Representative
- Real Estate Marketing - Posting in craigslist, Facebook groups, Zillow, Trulia, Landmodo.com sending emails and Offer letters, Mailchimp
- Real Estate Sales
- Data Entry-Extracting Medical Information
- Minor Bookkeeping - Quickbooks
Educationalbackground
- Negros Oriental High School
- Foundation University (Bachelor of Science in Business Administration)
- Negros Oriental State University (Bachelor of Science in Pharmacy)
Personal Information
- Date of Birth: 10/10/96
- Gender: Female
- Nationality: Filipino
- Marital Status: Single
Timeline
Executive Virtual Assistant - Real Estate
RMVland, LLC
11.2018 - 07.2024
Data Entry- Process Medical Information
Citizens Disability Account; ECE Dumaguete
06.2016 - 02.2017
Bachelor of Science - Business Administration
Foundation University
04.2001 -
Bachelor of Science - Pharmacy
Negros Oriental State University
04.2001 -
Customer Service Representative
Qualfon Dumaguete
1 2015 - 4 2016