Rochelle Ann Cruz
Mangaldan, Pangasinan
Summary
I am a Marketing graduate and chose to work as a customer service representative to understand people better. I love to do a job that I enjoy and is focus to achieving and growing more.
Overview
1
1
year of professional experience
Work History
Technical Support Engineer
VXI, Inc
Pampanga
06.2023 - Current
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Updated and maintained current customer support database.
- Built long-lasting relationships with key accounts through consistent delivery of outstanding technical support and service.
- Consistently met or exceeded performance metrics, contributing to overall team success.
- Assisted in the development of new support tools, streamlining issue resolution processes across the organization.
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
Customer Service Representative
Alorica
Philexcel Clark
01.2023 - 04.2023
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Processed customer service orders promptly to increase customer satisfaction.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Answered constant flow of customer calls with minimal wait times.
Education
Bachelor Of Science In Business Administration - Marketing
University of Pangasinan
Arellano St., Dagupan City06.2022
Skills
Can work under pressure
Time Management
Can work with or without team
Flexible and organized
Timeline
Technical Support Engineer
VXI, Inc
06.2023 - Current
Customer Service Representative
Alorica
01.2023 - 04.2023
Bachelor Of Science In Business Administration - Marketing
University of Pangasinan