Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Rochelle Ann Cruz

Mangaldan, Pangasinan

Summary

I am a Marketing graduate and chose to work as a customer service representative to understand people better. I love to do a job that I enjoy and is focus to achieving and growing more.

Overview

1
1
year of professional experience

Work History

Technical Support Engineer

VXI, Inc
Pampanga
06.2023 - Current
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Updated and maintained current customer support database.
  • Built long-lasting relationships with key accounts through consistent delivery of outstanding technical support and service.
  • Consistently met or exceeded performance metrics, contributing to overall team success.
  • Assisted in the development of new support tools, streamlining issue resolution processes across the organization.
  • Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.

Customer Service Representative

Alorica
Philexcel Clark
01.2023 - 04.2023
  • Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Answered constant flow of customer calls with minimal wait times.

Education

Bachelor Of Science In Business Administration - Marketing

University of Pangasinan
Arellano St., Dagupan City
06.2022

Skills

Can work under pressure

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Timeline

Technical Support Engineer

VXI, Inc
06.2023 - Current

Customer Service Representative

Alorica
01.2023 - 04.2023

Bachelor Of Science In Business Administration - Marketing

University of Pangasinan

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Rochelle Ann Cruz