JASON SUAYBAGUIO
Lawaan III, Talisay City, Cebu
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Software Technical Support
Jinisys Software Inc
05.2022 - 06.2023
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Performed root cause analysis of reported issues to enact corrections.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Served as primary point of contact for support relating to owned solutions and products.
- Documented faults and bugs for referral to development staff for use in updates.
- Updated and maintained current customer support database.
- Traveled with sales engineers on customer site visits to respond to specific technical questions.
IT Support Specialist
Enoch ESL - Acadsoc Satellite Office
07.2019 - 11.2021
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
Graphic Designer / Structural Designer
DMC Busa Printers
08.2018 - 02.2019
- Developed creative design for print materials, brochures, banners, and signs.
- Created digital image files for use in digital and traditional printing methods.
- Met with customers to present mockups and collect information for adjustments.
Education
Associate - Information and Communication Technology
Innovative Technological College of The Philippines
Larrobis Bldg, Minglanilla, Cebu 10.2015 - 04.2018
Cawayanan National High School
Cawayanan Tubigon Bohol 06.2011 - 03.2015
Tan-awan Elementary School
Tan-awan Tubigon Bohol 06.2005 - 03.2011
Skills
- Computer Troubleshooting, OS and Software Installation
- Windows Servers, VMware Esxi (Installation, Create VM)
- Hardware Upgrades, osTicket Support Ticketing System
- Computer Networking (Router Switch Desktop)
- Mikrotik Router Configuration (Queues Fail-Over Subnet VLAN Load Balance)
- Port Forwarding, API Integration
- Programming (HTML, PHP, MySQL, MSSQL, CSS, Bootstrap)
- Web Hosting, SSL, CloudFlare, Domain, Azure
- Designing (Photoshop, AutoCAD)
- Can work under pressure
- Ability to work independently or as a part of the team
- Can work with less supervision
Certification
Network and Basic System Administration
Timeline
Software Technical Support
Jinisys Software Inc
05.2022 - 06.2023
IT Support Specialist
Enoch ESL - Acadsoc Satellite Office
07.2019 - 11.2021
Graphic Designer / Structural Designer
DMC Busa Printers
08.2018 - 02.2019
Associate - Information and Communication Technology
Innovative Technological College of The Philippines
10.2015 - 04.2018
Cawayanan National High School
06.2011 - 03.2015
Tan-awan Elementary School
06.2005 - 03.2011
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