Robert De Guzman
Bolinao Pangasinan
Summary
Professional with extensive experience in food service and customer support, adept at maintaining high standards of cleanliness and sanitation in kitchen environments. Demonstrated ability to resolve customer complaints effectively, ensuring satisfaction while adhering to food safety protocols. Skilled in preparing a variety of foods according to specific instructions, contributing to operational efficiency through organized workstations and timely inventory management. Recognized for collaborative teamwork and strong problem-solving skills in fast-paced settings, consistently meeting service goals and deadlines.
Overview
6
6
years of professional experience
Work History
Cook
Charito’s Resto and Grill
Bolinao,pangasinan
01.2020 - Current
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Resolved customer complaints regarding food quality or services provided.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Observed food safety and sanitation protocols to reduce germ spread.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Prepared workstations with ingredients and tools to increase efficiency.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Cleaned and sanitized utensils, dishes or silverware.
- Monitored temperatures of prepared food and cold-storage areas.
- Placed food trays over warmers for immediate service or stored in refrigerated storage cabinets.
- Distributed food to waiters and waitresses to serve customers.
- Took and recorded temperatures of food, refrigerators and freezers.
- Prepared meats, vegetables or desserts according to orders or instructions.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
- Cut or sliced meat, poultry and seafood to prepare for cooking.
- Restocked cupboards, refrigerators and service stations with new food items or supplies.
- Stored food in designated containers and storage areas to prevent spoilage.
- Stocked cupboards and refrigerators and tended salad bars and buffet meals.
- Operated equipment and machinery according to safety guidelines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Identified needs of customers promptly and efficiently.
- Managed household errands and other essential duties.
- Achieved cost-savings by developing functional solutions to problems.
- Operated a variety of machinery and tools safely and efficiently.
- Recognized by management for providing exceptional customer service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
- Updated and maintained databases with current information.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed routine maintenance and repair.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
Hanjin
Hanjin shipyard
Subic,Zambales
01.2019 - 01.2020
- Managed inventory and supplies to ensure materials were available when needed.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Achieved cost-savings by developing functional solutions to problems.
- Conducted testing of software and systems to ensure quality and reliability.
Education
K12 - Bake And Pastry
Catuday National High School
Catuday Bolinao Pangasinan04-2019
High School Diploma -
Catuday National High School
Catuday Bolinao Pangasinan04-2018
Skills
- Can work under pressure
- Easy and fast learner
- Can work on hollidays
- Can work day or night shift
Timeline
Cook
Charito’s Resto and Grill
01.2020 - Current
Hanjin
Hanjin shipyard
01.2019 - 01.2020
K12 - Bake And Pastry
Catuday National High School
High School Diploma -
Catuday National High School