Rob Joseph Ticman
Parañaque City
Overview
5
5
years of professional experience
Work History
Customer Service Representative Sales Representative
Teleperformance
Paranaque City, Province Of Rizal, Philippines
12.2015 - 01.2019
- As a Customer Service Representative specializing in sales, I was responsible for handling customer inquiries, resolving concerns efficiently, and delivering a seamless client experience across multiple channels. I actively upsold products and services, met daily call targets, and maintained high customer satisfaction scores. My notable achievements include consistently exceeding monthly sales quotas by up to 30%, receiving top performer recognition for consecutive quarters, and contributing to increased customer retention through personalized service and effective follow-ups.
Accounting Supervisor Accounts Payables
NNR Logistics Company
07.2014 - 11.2015
Education
Immaculate Heart of Mary College
Parañaque City, Metro ManilaSkills
- Proficient in verbal and written communication
- Attentive listening
- Conflict resolution expertise
- Professional phone communication
- Experienced in conveying detailed information clearly
Timeline
Customer Service Representative Sales Representative
Teleperformance
12.2015 - 01.2019
Accounting Supervisor Accounts Payables
NNR Logistics Company
07.2014 - 11.2015
Immaculate Heart of Mary College