Algean C. Ayalin
Batangas City
Summary
Dedicated Customer Service Representative and Inside Sales Representative with background in Supply Chain and Inventory Management. Delivered exceptional customer support by managing orders from intake to resolution, collaborating with cross-functional teams to expedite service and enhance customer satisfaction. Focused on leveraging SAP expertise to streamline processes and drive operational success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative / Inside Sales Representative
LITTELFUSE PHILIPPINES INC.
Batangas City, Batangas
03.2017 - Current
- Responsible for the management of customers' orders, from order intake to overdue recovering, procedure guidelines and customer expectations.
- Collaborate with transportation, scheduling and escalation teams to resolve service issues and expedite orders as defined by customer/contract requirements.
- Provide outstanding customer service to customers and internal teammates.
- Assess and approve price quotation from different distributors.
Accounts Analyst
Pag- IBIG Fund (Lipa Branch)
11.2013 - 03.2017
- Assist members regarding Cash and Housing Loan availment.
- Encode and manage reports.
- Answer phone calls and give information to members regarding Pag Ibig Fund concerns.
Education
DIPLOMA COURSE - SUPPLY CHAIN MANAGEMENT
DELA SALLE COLLEGE OF SAINT BENILDE
01.2024
BACHELOR OF SCIENCE - Business Management, Marketing Management
Colegio ng Lungsod ng Batangas
01.2013
Skills
- Proficient in SAP
- Microsoft Office Suite
- Excellent verbal communication skills
- Excellent written communication skills
- Management skills
- Organizational skills
- Motivator
- Enthusiastic
- Analytical skills
- Task prioritization
- Customer service
- Collaboration
- Problem-solving
- Price quotation assessment
- Customer Service
Certification
Civil Service Professional Eligible, 2022-08-01
Languages
English
Custom Section
I do hereby certify that the above information is true and correct to the best of my knowledge and beliefs.
References
Upon Request.
Personal Information
- Age: 35
- Height: 5'6"
Timeline
Customer Service Representative / Inside Sales Representative
LITTELFUSE PHILIPPINES INC.
03.2017 - Current
Accounts Analyst
Pag- IBIG Fund (Lipa Branch)
11.2013 - 03.2017
DIPLOMA COURSE - SUPPLY CHAIN MANAGEMENT
DELA SALLE COLLEGE OF SAINT BENILDE
BACHELOR OF SCIENCE - Business Management, Marketing Management
Colegio ng Lungsod ng Batangas