Rjay Cabatuando
Specialist, Controls & Compliance
Meycauayan, Province Of Bulacan
Summary
Compliance professional with history of ensuring organizational adherence to regulatory standards. Adept at designing and implementing compliance frameworks that support business objectives. Known for strong collaboration with cross-functional teams and adapting to evolving regulatory landscapes. Key skills include risk assessment and regulatory reporting.
Motivated Trainer eager to help new hires advance in knowledge and abilities to meet career goals. Engaging and hands-on instructor with more than 7 years of related experience and superior planning and time management abilities.
Professional trainer with strong background in developing and delivering effective training programs. Skilled in instructional design, curriculum development, and performance assessment. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability, flexibility, and fostering positive learning environment.
Overview
13
13
years of professional experience
Work History
Risk and Compliance Officer
Concentrix
Commonwealth, Quezon City
03.2024 - 04.2026
- Oversaw the implementation of efficient monitoring systems for detecting unusual or suspicious transactions, significantly reducing instances of fraud or other financial crime within 5 Countries of the organization.
- Supported strategic decision-making through detailed analysis of industry trends related to risk management methodologies and emerging regulations affecting the company's operations.
- Provided expert guidance on regulatory changes, helping the company adapt quickly and maintain compliancy within 5 Countries of the Company.
- Collaborated with cross-functional teams to develop a robust risk management framework tailored to the organization's unique needs within 5 Countries of the Company.
- Enhanced risk management by identifying, assessing, and mitigating potential threats to the organization.
- Created a structured approach for managing issues identified during audits, leading to prompt resolutions while minimizing future occurrences of similar concerns.
- Implemented compliance policies and procedures, ensuring adherence to regulatory requirements and minimizing operational risks.
- Facilitated open communication channels between departments, fostering a culture of proactive risk identification and mitigation efforts.
- Participated in scenario planning exercises that helped identify vulnerabilities associated with various business activities and potential changes in the regulatory landscape.
Trainer
Concentrix
Commonwealth, Quezon City
07.2019 - 03.2024
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement within 3 Geo's of the account.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Collaborated with subject matter experts to create accurate training content.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Spearheaded several projects for the account that went successful.
Customer Support Associate
Concentrix
Commonwealth, Quezon City
07.2018 - 07.2019
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns across Asia Pacific, Europe, and North America.
- Maintained comprehensive knowledge of product offerings to ensure accurate information was provided to customers during troubleshooting efforts across Asia Pacific, Europe, and North America.
- Served as a reliable point of contact for internal departments, sharing expertise on product features, functionalities, and customer support best practices.
- Boosted customer retention rates by providing exceptional support through phone, email, and chat interactions.
TSR
VXI
Munoz, Quezon City
02.2016 - 01.2017
- Maintained comprehensive knowledge of product offerings to ensure accurate information was provided to customers during troubleshooting efforts.
Owner
Rosca Resto Bar
01.2013 - 01.2015
Education
Bachelor of Science - Marketing Management
Manila Central University
Caloocan City10-2015
Skills
Training delivery
Compliance monitoring
Audit management
Internal controls
Auditing processes
Investigations skills
Compliance reviews
Public speaking
Lesson planning
Online instruction
Student engagement
Curriculum planning
New hire training
Timeline
Risk and Compliance Officer
Concentrix
03.2024 - 04.2026
Trainer
Concentrix
07.2019 - 03.2024
Customer Support Associate
Concentrix
07.2018 - 07.2019
TSR
VXI
02.2016 - 01.2017
Owner
Rosca Resto Bar
01.2013 - 01.2015
Bachelor of Science - Marketing Management
Manila Central University
Hobbies
Watching Movies
Taking care of my dogs
Travelling