Sherry Quilla
CITY OF MALOLOS
Summary
Experienced Risk and Compliance Officer with a strong focus on audit management, compliance monitoring, and operational risk. Proven track record in developing frameworks and leading training sessions to ensure adherence to regulatory standards.
Overview
12
12
years of professional experience
Work History
Risk and Compliance Officer
Concentrix
UPA Commonwealth, Quezon City Philippines
04.2015 - 02.2026
- Developed and maintained risk assessment frameworks to identify potential compliance issues.
- Conducted regular audits to ensure adherence to regulatory requirements and internal policies.
- Collaborated with cross-functional teams to implement effective risk management strategies.
- Led training sessions on compliance protocols for staff across various departments.
- Analyzed compliance data to identify trends, recommending process improvements as needed.
- Monitored changes in regulations, adjusting policies to maintain compliance within operations.
- Established reporting mechanisms for tracking compliance-related incidents and responses.
Customer Service Representative
The Results
Ortigas, Pasig City
02.2014 - 02.2015
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls, ensuring timely assistance and customer satisfaction.
- Trained new team members on company policies and customer service best practices.
- Streamlined support processes, enhancing efficiency in response times and issue resolution.
Education
Bachelor of Science - Physical Therapy
Emilio Aguinaldo College Manila
United Nations Avenue Manila 03-2001
Skills
- Operational risk
- Training delivery
- Compliance monitoring
- Audit management
- Documentation review
Timeline
Risk and Compliance Officer
Concentrix
04.2015 - 02.2026
Customer Service Representative
The Results
02.2014 - 02.2015
Bachelor of Science - Physical Therapy
Emilio Aguinaldo College Manila