Hi, I’m
RIZALYN VILLEGAS
DINING SHIFT MANAGER
TAGUIG CITY,00
Summary
Dynamic professional with extensive experience in managing restaurant operations and fostering a positive work environment. Skilled in decision-making and continuous improvement, contributing to enhanced customer satisfaction and team performance.
Overview
6
years of professional experience
Work History
Cafe Mary Grace - Arcovia CityPasig, Metro Manila, Philippines
Dining Shift Manager
10.2023 - Current
Job overview
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Fostered positive work environment through conflict resolution strategies and team-building activities.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Coordinated private event services, enhancing guest experiences and optimizing event profitability.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Mentored and developed staff for career advancement, cultivating a skilled and motivated team.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Correctly calculated inventory and ordered appropriate supplies.
- Fostered a culture of excellence among staff to enhance overall service quality.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Inspected equipment and machinery and instructed staff to perform cleaning and repairs.
Cafe Mary Grace -EstanciaPasig, Metro Manila, Philippines
Management Trainee/ Coach
01.2020 - 09.2023
Job overview
- Acquired understanding of company policies, protocols, and processes to enhance operational effectiveness.
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Analyzed company reports on sales, gross profit, and inventory activities to inform decision-making.
- Used company reports to analyze sales, gross profit and inventory activities.
- Supported supervisors in defining goals, prioritizing tasks, and tracking progress for successful project completion.
Education
University of MakatiMakati City, Metro Manila, Philippines
Master of Science from Certificate in Computer Secretarial
04.2001
Skills
Operations management
Customer service
Supply ordering
Schedule management
Shift flexibility
Schedule coordination
Reporting documentation
Training development
Decision-making
Delegating work
Continuous improvement
Excellent communication
Mentoring
Punctual and reliable
Timeline
Dining Shift Manager
Cafe Mary Grace - Arcovia City
10.2023 - Current
Management Trainee/ Coach
Cafe Mary Grace -Estancia
01.2020 - 09.2023
University of Makati
Master of Science from Certificate in Computer Secretarial
04.2001