Jude Angelo B Alag
Mary Grace Foods Inc
13
years of professional experience
Results-driven Dining Shift Manager with a strong focus on customer service and operations management. Proven ability to streamline processes and optimize team performance, enhancing productivity and customer satisfaction.
Work History
Dining Shift Manager
11 Years 1 Month- Supervised daily operations and ensured adherence to food safety standards.
- Trained and mentored team members, fostering a culture of collaboration and improvement.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Implemented shift scheduling strategies to enhance workforce productivity and efficiency.
- Resolved customer complaints promptly, improving overall satisfaction ratings.
- Conducted performance evaluations, providing constructive feedback to team members.
- Collaborated with upper management on operational strategies to enhance profitability.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Scheduled staff to establish adequate coverage during peak business hours.
Barista
1 Year 3 Months- Crafted high-quality beverages to meet customer preferences and enhance satisfaction.
- Operated espresso machines and grinders, ensuring optimal functionality and beverage quality.
- Trained new staff on beverage preparation techniques and customer service protocols.
- Managed inventory levels and restocked supplies to maintain operational efficiency.
- Mentored junior baristas, fostering a collaborative team environment focused on excellence.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Captain Waiter
1 Year- Delivered exceptional customer service in fast-paced dining environment.
- Assisted with training new staff on menu offerings and service protocols.
- Coordinated table assignments to optimize workflow and enhance guest experiences.
- Managed inventory levels, ensuring timely restocking of supplies and materials.
- Maintained cleanliness and organization of dining area to uphold standards.
- Handled guest inquiries and resolved issues promptly to ensure satisfaction.
- Collaborated with kitchen staff to streamline order delivery process efficiently.
- Completed restaurant opening and closing functions that included POS report generation.
- Demonstrated adaptability during busy shifts by supporting other roles within the restaurant as needed.
- Maintained updated inventory of alcoholic beverages and serving supplies.
- Trained and managed dining room staff with diverse service backgrounds.
- Coordinated with bar staff for timely preparation and delivery of drinks to diners'' tables.
Education
Bachelor of Science - Hotel, Resort And Restaurant Management
Skills
Cash handling
Decision-making
Customer service focus
Employee training
Handling customer complaints
Training and mentoring
Delegating work
Mentoring and coaching
Schedule management
Inventory controls
Operations management
Shift leadership
Time management
Timeline
Dining Shift Manager
Mary Grace Foods Inc
08.2015 - CurrentRead More
Barista
Icings
03.2014 - 06.2015Read More
Captain Waiter
Bachmann Pte Ltd
12.2013 - 12.2014Read More
University of The East
Bachelor of Science from Hotel, Resort And Restaurant Management
Read More