Rickelito Ingal

Valenzuela, Metro Manila

Summary

Dynamic hospitality professional with expertise in guest engagement and sanitation standards, honed at Magsaysay Maritime Corporation. Proven ability to enhance customer satisfaction through attentive service and effective multitasking. Recognized for maintaining a clean environment and resolving complaints diplomatically, ensuring a loyal clientele and smooth operations during peak periods.

Professional service worker with strong background in hospitality, well-prepared for roles in fast-paced environments. Known for reliability and ability to adapt to changing demands while ensuring high standards of cleanliness and customer satisfaction. Adept in team collaboration, contributing to cohesive and effective work environment.

Overview

years of professional experience

Certification

Work History

Snack Steward - Server

Magsaysay Maritime Corporation

06.2001 - 09.2024

Enhanced customer satisfaction by providing exceptional service and attending to passenger needs.
Stepped into additional roles during busy times to boost coverage of important stations.
Collaborated with team members to maintain smooth operations during high-traffic periods, minimizing wait times.
Effectively communicated with team members regarding meal orders or special requests from passengers for streamlined service delivery.

Waiter

FVA & MCN Man Power Agency

01.1998 - 12.2000

Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.

Education

BS Marine Transportation

PMI COLLEGE

Manila, Metro Manila, Philippines

05-1997

Skills

Sanitation standards
Strong multitasking
Professional appearance

Guest engagement
Hospitality service expertise
Reservation management

Certification

Certified Garcon, Magsaysay Costa - 2007
Service Board, Magsaysay Maritime Corporation - 2025

Languages

Spanish

Elementary (A2)

English

Intermediate (B1)

Tagalog

Bilingual or Proficient (C2)

French