RICHARD OCRAY
General VA
General Trias ,Cavite
Summary
Aggressive Caller with dynamic personality and over 7 years of experience in customer service, quality assurance, leadership and general VA, prospecting new business engagements by making high volume of cold calls. Motivated and persistent professional with proven background meeting or exceeding sales quotas by optimizing workflows for both VA and regular customer service. Tech savvy self-starter with CRM software, web-based applications and Dash, Finesse, Valdi, Atlas and Samson proficiency
Overview
7
7
years of professional experience
12
12
years of post-secondary education
Work History
Cold Caller - Part Time
Real Estate
07.2023 - 02.2024
- Contributed to team sales goals by persistently reaching out to potential
clients and setting appointments with qualified leads - Sourced and pre-qualified leads and identified new business
opportunities by dialing over- 50 daily outbound calls to build
partnerships and achieve sales quota - Achieved daily cal quotas by diligently managing time and prioritizing
tasks for maximum efficiency - Maintained detailed records of calls, outcomes, and folow-up actions
for accurate reporting and analysis purposes
Supervisor - Full Time
Iqor Philippines
Dasmariñas, Cavite
01.2020 - 02.2024
- Established performance metrics for team, consistently tracking progress
towards goals and making adjustments as needed. - Supervise, real-time support, ski l transfer, and coaching agent to meet
their target and team goals by executing right behavior - Maintains discretion and confidentiality in al areas about systems, data,
and proprietary information. - Championed continuous improvement efforts within organization by
promoting best practices for processes, tools, or technologies. - Led major initiatives within department that drove innovation or
addressed critical business chalenges
Quality Assurance Analyst - Part Time
Real Estate
02.2023 - 05.2023
- Analyzed statistical data to identify trends in cal quality, enabling
proactive intervention where necessary. - Contributed to increased customer satisfaction by ensuring timely
identification and resolution of quality issues. - Developed and implemented quality assurance improvements and increased sales by 15%
Call Center Agent -Senior Agent
Iqor Philippines
Dasmariñas, Cavite
01.2017 - 01.2019
- Resolve customer issues by clarifying customer's complaint about bill, network, and all related device issues; determining cause of problem; selecting and explaining best resolution to solve problem; expediting correction; and following up to ensure resolution if issue is ongoing
- Handle complaints, and provide appropriate solutions and alternatives within time limits
Education
Mechanical Engineering
Perpetual University Dalta
06.2002 - 11.2004
High School Diploma -
Dasmariñas National High School
Dasmariñas Cavite 06.1997 - 03.2001
Buenavista Elementary School
Viga, Catanduanes 06.1991 - 03.1997
Skills
Reliabilityundefined
Timeline
Cold Caller - Part Time
Real Estate
07.2023 - 02.2024
Quality Assurance Analyst - Part Time
Real Estate
02.2023 - 05.2023
Supervisor - Full Time
Iqor Philippines
01.2020 - 02.2024
Call Center Agent -Senior Agent
Iqor Philippines
01.2017 - 01.2019
Mechanical Engineering
Perpetual University Dalta
06.2002 - 11.2004
High School Diploma -
Dasmariñas National High School
06.1997 - 03.2001
Buenavista Elementary School
06.1991 - 03.1997
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