Richard Albarando Jr.
Cebu City
Summary
Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers. Motivated customer service professional with proven record of building dynamic relationships and retaining clients. Highly effective in coaching peers while demonstrating exemplary communication skills.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Ticketing Chat Support Representative
Conduent Cebu Business Park
09.2021 - 01.2024
- Successfully managed bookings during peak seasons by coordinating with airlines on seat allocations.
- Enhanced customer satisfaction by efficiently managing flight reservations and providing accurate travel information.
Customer Service Representative
Wipro Inc. IT tower 1 Cebu Business Park
07.2020 - 08.2021
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Improved client relationships by providing timely information on reinsurance program performance and addressing any concerns promptly.
Customer Service Representative
Eperformax JY Square
12.2018 - 08.2019
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Protected sensitive customer information by maintaining strict confidentiality during investigations and adhering to all applicable privacy regulations.
- Monitored industry trends to stay abreast of emerging fraud tactics, proactively addressing potential threats.
Sales and Customer Service Representative
Teleperformance IT Park
11.2017 - 09.2018
- Developed and maintained courteous and effective working relationships.
- Executed travel arrangements by researching and booking flights and accommodations.
- Grew sales utilizing business-to-business sales tactics.
Customer Service Representative
Qualfon IT Park
11.2016 - 11.2017
- Boosted customer satisfaction through diligent maintenance of telecommunications equipment and prompt issue resolution.
Cashier
McDonalds JY Square
11.2015 - 11.2016
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Streamlined order-taking process for faster service and increased table turnover rate.
Education
Bachelor of Science - Airline Management
Cebu Aeronautical Technical School
Lahug, Cebu 05.2014 - 05.2021
Skills
Ability to Work Under Pressureundefined
References
Jovinal Andrino, Conduent, 09773290192
Timeline
Ticketing Chat Support Representative
Conduent Cebu Business Park
09.2021 - 01.2024
Customer Service Representative
Wipro Inc. IT tower 1 Cebu Business Park
07.2020 - 08.2021
Customer Service Representative
Eperformax JY Square
12.2018 - 08.2019
Sales and Customer Service Representative
Teleperformance IT Park
11.2017 - 09.2018
Customer Service Representative
Qualfon IT Park
11.2016 - 11.2017
Cashier
McDonalds JY Square
11.2015 - 11.2016
Bachelor of Science - Airline Management
Cebu Aeronautical Technical School
05.2014 - 05.2021
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