Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Randy Jade Jadulco

Mandaue City

Summary

Positive, analytical problem-solver with passion for technology and customer service. Possesses foundational knowledge in troubleshooting and resolving technical issues, along with proficiency in software and hardware diagnostics. Dedicated to providing effective solutions and ensuring seamless user experience.

Overview

2
2
years of professional experience

Work History

Google Play Store Technical Support - Chat, Phone, Email

ACCENTURE
02.2023 - 11.2024
  • Assisting users in navigating the Play Store app
  • Helping customers request refunds for transactions they do not want
  • Canceling subscriptions for users who wish to discontinue using the features of a specific application
  • Assisting users with troubleshooting steps on their devices and through the Play Store app
  • Helping users locate their transaction history for a specific purchase made through Google
  • Assisting users who are unable to make purchases using their accounts
  • Guiding users on how to report unauthorized purchases made through their account on the Google Play Store
  • Assisting users with redeeming their Google Play gift cards
  • Assisting users with redeeming their damaged Google Play gift cards
  • Increased efficiency with comprehensive knowledge of company products and services, allowing for quick issue resolution.
  • Implemented proactive solutions to prevent recurring issues, reducing overall support tickets and improving user experience.

Chat and Email Support - Customer Service

SYKES(GYMSHARK)
09.2022 - 12.2022
  • Helping the customer to locate their orders
  • Responsible for refunding/replacing the customer's order if they did not receive it
  • Sorting out compensation to the customer if their orders are late or out of stock
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Bachelor of Science - Civil Engineering

University of San Carlos
10.2019

Luke Christian Institute -

Luke Christian Institute
03.2012

Luke Christian Institute -

Luke Christian Institute
03.2007

Skills

  • Good communication skills
  • Driving skills
  • Avid learner
  • Ability to work under pressure
  • Team oriented
  • Ability to work independently
  • Dedicated
  • Honest

Personal Information

Date of Birth: 10/21/95

Timeline

Google Play Store Technical Support - Chat, Phone, Email

ACCENTURE
02.2023 - 11.2024

Chat and Email Support - Customer Service

SYKES(GYMSHARK)
09.2022 - 12.2022

Luke Christian Institute -

Luke Christian Institute

Luke Christian Institute -

Luke Christian Institute

Bachelor of Science - Civil Engineering

University of San Carlos

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Randy Jade Jadulco