Ricco Rodriguez
Call Center Agent
Quezon City
Summary
Dedicated office secretary and a call center agent looking to enter the field of Customer Service Representative. Passionate about quality of customer experience and to provide efficient and effective professional work. Great listening and have patience to handle different challenges.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Associate Customer Service Representative
TECHMAHINDRA LTD.
Quezon City
10.2019 - 04.2023
- Appointed as Point of Contact
Directly coordinate to the customer and to their account manager via phone call to complete the details of request. Advise and educate them for faster communication and have an immediate resolution of such request.
- Handled the escalation emails. Create an Incident Report (IR) to find the gap and analyze the cause of delay and to assist proactively.
- Manage and update the tracker for pending and unresolved customer request and concern.
- Deliver Customer Satisfaction.
Education
Bachelor of Science - Secretarial Studies And Office Administration
Catanduanes State University
Virac, Catanduanes 06.2015 - 03.2019
Skills
Customer Service Skills
undefinedTimeline
Associate Customer Service Representative
TECHMAHINDRA LTD.
10.2019 - 04.2023
Bachelor of Science - Secretarial Studies And Office Administration
Catanduanes State University
06.2015 - 03.2019
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