Rica Mei Flores Tambor
Personal Profile
Davao City
Summary
To holistically enhance my skills and knowledge and hone my abilities by sharing my work ethics to the company and help me also for my self-growth and provide quality and excellent customer service. And I also experienced working in customer service through patience and efficiency.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
BPO - Call Center
ALTMATION
Davao City
02.2023 - Current
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Trained new personnel regarding company operations, policies and services.
Server/Cashier
SHRABS (Boiling Shrimps & Crabs) - Damosa Branch
Davao City
01.2022 - 09.2022
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Bachelor of Science - BSHRM Undergraduate (4th Year Level)
University Of Mindanao
Davao City, Province Of Davao Del Sur, PhilippinesSkills
Customer service skills
Communication Skills
Friendly Attitude
Basic cooking
Innovative
Service-focused
Calm Under Pressure
Personal Information
- Age: 25 year-old
- Date of Birth: 08/15/98
- Gender: Female
- Nationality: Filipino
- Marital Status: Single
- Religion: Roman Catholic
Certification
International Cruise Learning and Actualization Program (ICLAP), 04/23/19, Japan, Hong Kong, Taiwan
Timeline
BPO - Call Center
ALTMATION
02.2023 - Current
Server/Cashier
SHRABS (Boiling Shrimps & Crabs) - Damosa Branch
01.2022 - 09.2022
Bachelor of Science - BSHRM Undergraduate (4th Year Level)
University Of Mindanao