Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jantzen Hurley Yu

General Trias

Summary

Skilled professional with an extensive background in customer service. Calm and poised in the most pressure-driven situations.

Pursuing an Online Chat Specialist position where excellent response and writing skills will help improve a company's success. Self-assured professional with the desire to be challenged on the job.

Pursuing a position as an an Online Chat Specialist where dynamic communication skills can be utilized.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

BPO/Customer Service Call Center Representative

RMS COLLECT PHILS INC
DASMARINAS, CAVITE
01.2022 - 08.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
  • Managed a high volume of calls efficiently by organizing workload effectively and multitasking when necessary.
  • Built strong relationships with clients through genuine empathy, active listening, and clear communication skills.

BPO/Customer Service Chat Representative

RMS COLLECT PHILS INC
DASMARINAS, CAVITE
04.2023 - 05.2024
  • Participated in regular training sessions to stay current on industry best practices for effective communication techniques.
  • Handled high-volume chat interactions during peak hours while maintaining a professional demeanor at all times.
  • Resolved customer complaints effectively, resulting in increased customer loyalty and retention.
  • Trained new team members on live chat procedures and customer service protocols.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Managed multiple chat windows simultaneously while ensuring each interaction received personalized attention.

Education

No Degree - COMPUTER TECH

THE BESTECH INC
DASMARINAS CITY, CAVITE
08.2015

High School Diploma -

SAINT LEONARD ACADAMY
PARANAQUE CITY, MANILA
03.2013

Skills

  • Strong Work Ethic
  • Patience and Tolerance
  • Complaint Handling
  • Language Fluency
  • Typing Speed
  • Empathy Display
  • Customer services
  • Problem Resolution
  • Work Prioritization
  • Product and service knowledge
  • Issue and Complaint Resolution
  • LiveChat Messaging

Timeline

BPO/Customer Service Chat Representative

RMS COLLECT PHILS INC
04.2023 - 05.2024

BPO/Customer Service Call Center Representative

RMS COLLECT PHILS INC
01.2022 - 08.2024

No Degree - COMPUTER TECH

THE BESTECH INC

High School Diploma -

SAINT LEONARD ACADAMY
Jantzen Hurley Yu