Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Interests
Work Availability
Timeline
Hi, I’m

Rica Llagoso

Customer Service Representative
Cebu City,CEB
Rica Llagoso

Summary

Reliable professional with experience in administrative support and customer service. Known for strong analytical skills and attention to detail, contributing to improved processes and enhanced customer experiences. Eager to leverage expertise to streamline operations and boost team efficiency.

Overview

5
years of professional experience

Work History

Cebu Provincial Capitol

Admin Aide I
2025.07 - Current (1 education.year_Label & 2 education.months_Label)

Job overview

  • Assisted in daily administrative functions, ensuring smooth operations within various departments.
  • Input data into spreadsheets and databases.
  • Compiled and analyzed data to produce reports.
  • Created and maintained detailed records of all office activities.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Reviewed files, records and other documents to obtain information to respond to requests.

Wipro

Customer Service Representative
2021.11 - 2023.08 (1 education.year_Label & 9 education.months_Label)

Job overview

  • Managed customer accounts using CRM software, ensuring accurate information and timely updates.
  • Assisted customers with inquiries, resolving issues efficiently and enhancing overall satisfaction.
  • Collaborated with team members to streamline processes, reducing response times for customer queries.
  • Provided training to new staff on customer service protocols and best practices for engagement.
  • Maintained knowledge of products and services, effectively communicating features and benefits to customers.
  • Handled escalated complaints professionally, ensuring resolution aligned with company policies and standards.

Education

Cebu Technological University-main Campus
MJ CUENCO AVE ST, CEBU CITY CEBU

Bachelor of Science from Hospitality Management
2001.04

University Overview

  • Dean's List, 2018-2020

Skills

Time management

Data entry proficiency

Administrative support

Equipment troubleshooting

Appointment management

Attention to detail

Honed analytical skills

Collaborative teamwork

Written communication

Email correspondencecece

Accomplishments

Accomplishments
  • Supervised team of 100 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.

Additional Information

Additional Information

Currently an affiliate of an ecommerce business were we post products on social media and receive commissions, creating a transparent review of some products to encourage customers.

Interests

Reading books about financial literacy, marketing and social relations

Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Admin Aide I
Cebu Provincial Capitol
2025.07 - Current (1 education.year_Label & 2 education.months_Label)
Customer Service Representative
Wipro
2021.11 - 2023.08 (1 education.year_Label & 9 education.months_Label)
Cebu Technological University-main Campus
Bachelor of Science from Hospitality Management
2001.04

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Rica LlagosoCustomer Service Representative