Summary
Overview
Work History
Education
Skills
LANGUAGE/ DIALECT SPOKEN
Timeline
Generic
Rhonix Jeff B. Blanco

Rhonix Jeff B. Blanco

Davao City

Summary

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

2
2
years of professional experience

Work History

Costumer Expert Representative

Teleperformance BPO Company
06.2023 - 08.2025
  • Managed healthcare account effectively.
  • Managed both incoming and outgoing calls efficiently.
  • Reviewed and monitored status of medication claims.
  • Reviewed status of the claims for medical procedure
  • Implemented procedures to uphold HIPAA privacy rules.
  • Processed billing and payment


Education

Bachelor of Science - Agriculture

Davao Del Sur State College
Digos, Province Of Davao Del Sur
07-2022

Elementary Level -

Dalumay Elementary School
Magsaysay, Province Of Davao Del Sur
03-2011

Salud Cagas Technical And Vocational High School
Magsaysay, Province Of Davao Del Sur
04-2018

Skills

  • Commitment Deadlines
  • Time Management
  • Communication
  • Ability to multi-task
  • Teamwork
  • Active listening
  • Critical thinking
  • Problem resolution
  • Complaint handling
  • Complaint resolution
  • Customer satisfaction measurement
  • Documentation
  • Customer relationship management (CRM)

LANGUAGE/ DIALECT SPOKEN

US English
Tagalog/ Filipino
Cebuano/ Visayan

Timeline

Costumer Expert Representative

Teleperformance BPO Company
06.2023 - 08.2025

Bachelor of Science - Agriculture

Davao Del Sur State College

Elementary Level -

Dalumay Elementary School

Salud Cagas Technical And Vocational High School
Rhonix Jeff B. Blanco