Rhonix Jeff B. Blanco

Davao City

Summary

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

years of professional experience

Work History

Costumer Expert Representative

Teleperformance BPO Company

06.2023 - 08.2025

Managed healthcare account effectively.
Managed both incoming and outgoing calls efficiently.
Reviewed and monitored status of medication claims.
Reviewed status of the claims for medical procedure
Implemented procedures to uphold HIPAA privacy rules.
Processed billing and payment

Education

Bachelor of Science - Agriculture

Davao Del Sur State College

Digos, Province Of Davao Del Sur

07-2022

Elementary Level -

Dalumay Elementary School

Magsaysay, Province Of Davao Del Sur

03-2011

Salud Cagas Technical And Vocational High School

Magsaysay, Province Of Davao Del Sur

04-2018

Skills

Commitment Deadlines
Time Management
Communication
Ability to multi-task
Teamwork
Active listening
Critical thinking

Problem resolution
Complaint handling
Complaint resolution
Customer satisfaction measurement
Documentation
Customer relationship management (CRM)

LANGUAGE/ DIALECT SPOKEN

US English

Tagalog/ Filipino

Cebuano/ Visayan

Timeline