- US English
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Handled claims processing for car insurance accounts.
Key responsibilities:
• Managed 50 inbound calls daily
• Performed outbound activities as needed.
• Checking claims status
• Provide Accurate information
• Problem Solving
• Demonstrated ability to manage multiple tasks simultaneously.
• Lowered call handling time by 7 minutes, accounting for hold periods.
Managed healthcare account effectively.
Key Responsibilities:
Served as subject matter expert in specialized field.