Summary
Overview
Work History
Education
Skills
LANGUAGE/ DIALECT SPOKEN
Timeline
Generic
Rhea Mae B. Apa

Rhea Mae B. Apa

Summary

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Overview

3
3
years of professional experience

Work History

Account Executive

Flatworld Solutions Philippines BPO Company
04.2025 - 06.2025

Handled claims processing for car insurance accounts.


Key responsibilities:

• Managed 50 inbound calls daily

• Performed outbound activities as needed.

• Checking claims status

• Provide Accurate information

• Problem Solving

• Demonstrated ability to manage multiple tasks simultaneously.

• Lowered call handling time by 7 minutes, accounting for hold periods.

Costumer Expert Representative- 2

Teleperformance BPO Company
08.2022 - 04.2025

Managed healthcare account effectively.

Key Responsibilities:

  • Managed both incoming and outgoing calls efficiently.
  • Reviewed and monitored status of medication claims.
  • Processed claims for PA medications.
  • Implemented procedures to uphold HIPAA privacy rules.
  • Delivered comprehensive assurance services.
  • Responding promptly to a costumer’s inquires
  • Acknowledging and resolving costumer complaints
  • Performing Inbound/ Outbound calls
  • Processing medication orders, appeal forms, and material request
  • Analyzed customer feedback to identify recurring issues and recommend process improvements.
  • Managed escalated calls effectively, de-escalating situations while maintaining professionalism.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.


Served as subject matter expert in specialized field.

  • New hire support
  • Provided support to a maximum of 20 agents each day as needed.
  • Handled various responsibilities concurrently.

Education

Elementary Level -

Sinadyap Elementary School
01.2011

Secondary Level -

Maharlika National High School
01.2018

Skills

  • Commitment Deadlines
  • Time Management
  • Communication
  • Ability to multi-task
  • Teamwork
  • Active listening
  • Problem resolution
  • Complaint handling
  • Customer satisfaction measurement
  • Documentation
  • Customer relationship management (CRM)

LANGUAGE/ DIALECT SPOKEN

  • US English
  • Tagalog/ Filipino
  • Cebuano/ Visayan

Timeline

Account Executive

Flatworld Solutions Philippines BPO Company
04.2025 - 06.2025

Costumer Expert Representative- 2

Teleperformance BPO Company
08.2022 - 04.2025

Elementary Level -

Sinadyap Elementary School

Secondary Level -

Maharlika National High School
Rhea Mae B. Apa