Reynaldo Jr Cagas
Online/Virtual Business Manager
San Jose Del Monte,Bulacan
Summary
Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.
Overview
10
10
years of professional experience
10
10
years of post-secondary education
Work History
Virtual Assistant
Worldcoin
- Executed travel arrangements by researching and booking flights and accommodations.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Completed business correspondence, transcription, and data entry.
- Conferred with customers by telephone, chat or email to provide information.
- Coordinated Skype calls across multiple time zones.
- Managed CRM input, exports and clean up.
Virtual Assistant
TDCX – E
Commerce
07.2022 - 12.2022
- Conferred with customers by telephone, chat or email to provide information.
- Managed CRM input, exports and clean up.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Liberty Virtual Assistant
ShapeShift DAO
10.2020 - 06.2022
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer calls and emails to answer questions about products and services.
- Responded to customer requests for products, services, and company information.
- Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Representative/Technical Support Representative
IBEX GLOBAL SOLUTIONS
11.2019 - 04.2021
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Email Lead Generation Specialist
06.2019 - 10.2019
- Provided professional services and support in a dynamic work environment.
- Gained extensive knowledge in data entry, analysis and reporting.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Resolved problems, improved operations and provided exceptional service.
Customer Service Representative/Technical Support Representative
Convergys Corporation/Concentrix, Eton Centris corner Edsa
Quezon
11.2015 - 05.2019
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative/Technical Support Representative
Teleperformance Philippines, Fairview annex
Quezon
01.2015 - 11.2015
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Sales Admin/Outbound Sales
Globe Telecom (BPO), Pioneer Highlands
Globe, Boni, Mandaluyong
04.2013 - 12.2014
- Excellent communication skills, both verbal and written.
- Gained extensive knowledge in data entry, analysis and reporting.
- Proven ability to develop and implement creative solutions to complex problems.
- Worked flexible hours across night, weekend and holiday shifts.
Education
BS - Electrical Engineering
Don Honorio Ventura State University
Bacolor, Pampanga 01.2002 - 04.2007
BS - Nursing
The Family Clinic Inc. Colleges
Lacson Ave., Sampaloc, Manila 01.2008 - 04.2012
Skills
Administrative support
Timeline
Virtual Assistant
TDCX – E
07.2022 - 12.2022
Liberty Virtual Assistant
ShapeShift DAO
10.2020 - 06.2022
Customer Service Representative/Technical Support Representative
IBEX GLOBAL SOLUTIONS
11.2019 - 04.2021
Email Lead Generation Specialist
06.2019 - 10.2019
Customer Service Representative/Technical Support Representative
Convergys Corporation/Concentrix, Eton Centris corner Edsa
11.2015 - 05.2019
Customer Service Representative/Technical Support Representative
Teleperformance Philippines, Fairview annex
01.2015 - 11.2015
Sales Admin/Outbound Sales
Globe Telecom (BPO), Pioneer Highlands
04.2013 - 12.2014
BS - Nursing
The Family Clinic Inc. Colleges
01.2008 - 04.2012
BS - Electrical Engineering
Don Honorio Ventura State University
01.2002 - 04.2007
Virtual Assistant
Worldcoin
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