Reynaldo Jr Cagas
Online/Virtual Business Manager
San Jose Del Monte,Bulacan
Summary
Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.
Overview
10
10
years of professional experience
10
10
years of post-secondary education
Work History
Virtual Assistant
Worldcoin
- Executed travel arrangements by researching and booking flights and accommodations.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Completed business correspondence, transcription, and data entry.
- Conferred with customers by telephone, chat or email to provide information.
- Coordinated Skype calls across multiple time zones.
- Managed CRM input, exports and clean up.
Virtual Assistant
TDCX – E
Commerce
07.2022 - 12.2022
- Conferred with customers by telephone, chat or email to provide information.
- Managed CRM input, exports and clean up.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Liberty Virtual Assistant
ShapeShift DAO
10.2020 - 06.2022
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer calls and emails to answer questions about products and services.
- Responded to customer requests for products, services, and company information.
- Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Representative/Technical Support Representative
IBEX GLOBAL SOLUTIONS
11.2019 - 04.2021
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Email Lead Generation Specialist
06.2019 - 10.2019
- Provided professional services and support in a dynamic work environment.
- Gained extensive knowledge in data entry, analysis and reporting.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Resolved problems, improved operations and provided exceptional service.
Customer Service Representative/Technical Support Representative
Convergys Corporation/Concentrix, Eton Centris corner Edsa
Quezon
11.2015 - 05.2019
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative/Technical Support Representative
Teleperformance Philippines, Fairview annex
Quezon
01.2015 - 11.2015
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Sales Admin/Outbound Sales
Globe Telecom (BPO), Pioneer Highlands
Globe, Boni, Mandaluyong
04.2013 - 12.2014
- Excellent communication skills, both verbal and written.
- Gained extensive knowledge in data entry, analysis and reporting.
- Proven ability to develop and implement creative solutions to complex problems.
- Worked flexible hours across night, weekend and holiday shifts.
Education
BS - Electrical Engineering
Don Honorio Ventura State University
Bacolor, Pampanga 01.2002 - 04.2007
BS - Nursing
The Family Clinic Inc. Colleges
Lacson Ave., Sampaloc, Manila 01.2008 - 04.2012
Skills
Administrative support
Database administration
Research and reports generation
Quality lead generation
Qualifying and prospecting leads
Accurate data entry
Outbound and inbound calls
Product and service knowledge
Cold Calling
Appointment Scheduling
Self-Motivated
Multitasking Abilities
Customer engagement
Timeline
Virtual Assistant
TDCX – E
07.2022 - 12.2022
Liberty Virtual Assistant
ShapeShift DAO
10.2020 - 06.2022
Customer Service Representative/Technical Support Representative
IBEX GLOBAL SOLUTIONS
11.2019 - 04.2021
Email Lead Generation Specialist
06.2019 - 10.2019
Customer Service Representative/Technical Support Representative
Convergys Corporation/Concentrix, Eton Centris corner Edsa
11.2015 - 05.2019
Customer Service Representative/Technical Support Representative
Teleperformance Philippines, Fairview annex
01.2015 - 11.2015
Sales Admin/Outbound Sales
Globe Telecom (BPO), Pioneer Highlands
04.2013 - 12.2014
BS - Nursing
The Family Clinic Inc. Colleges
01.2008 - 04.2012
BS - Electrical Engineering
Don Honorio Ventura State University
01.2002 - 04.2007
Virtual Assistant
Worldcoin