IT SUPPORT
OFFICE OF THE CONGRESSMAN DANTE SOTELO GARCIA
TUBAO, PHILIPPINES
02.2022 - Current
- Provided IT support to Access to Information requests.
- Provided after-hours IT support for management team members.
- Offered IT support during key meetings and events.
- Coordinated IT support for office equipment and technology issues.
- Managed team of IT support technicians, developing workflows and processes.
- Provided base level IT support to non-technical personnel within the business.
- Handled IT support requests, solving problems quickly and implementing necessary solutions.
- Provided support and guidance to clients and their families in understanding and managing conditions.
- Understood production phases to provide responsive quality assurance support.
- Led IT support for 1st, 2nd, and 3rd line hardware and software issues.
- Designed engaging brochures, banners and signs for printing.
- Used Photoshop to edit, retouch and colour-correct photos to task specifications.