RESSHA GABRIELLE
BACOLOD CITY,NEC
Summary
I am a Marketing Graduate, and currently looking for an opportunity that involves my skills, experiences and knowledge. I have an extensive education, that leads me to understand different field and any scope of work. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
8
8
years of professional experience
9
9
years of post-secondary education
4
4
Certifications
Work History
OJT
Pepsi-Cola Products Philippines Inc
- Assist in the accounting office
OJT
Department of Foreign Affairs
- I was at the front office
- I handle applicants
Customer Service Associate
CONCENTRIX
- HANDLED TECHNICAL SUPPORT TELCO ACCOUNT WITH SALES AND BASIC BILLING
PHOTOGRAPHER/GRAPHICS
BRILLIANCE
- TAKING PHOTOS FOR EVERY EVENTS INDOOR/STUDIO AND OUTDOOR PHOTOGRAPHY
CUSTOMER SERVICE REPRESENTATIVE
CONVERGYS
12.2016
- Job and Responibilities includes handling customers on timely basis through phone operatons
- Handling Telecommunication account with their internet, phone, and cable service
- Setting up appointment to technicians
Marketing Assistant (WFH)
Neitclem
05.2023 - 05.2024
- Started in Accounting Department and was assigned to Marketing
- My job includes making of Marketing Collaterals
- I created a logo, create websites, created weekly newsletters, and created a marketing plan
- I was supposed to be regularized on December 1, but because of my performance, I was regularized effectively on November 20, 2021
- I got my salary increased as well.
Paralegal/Graphic Design
Atty. Distrito Law Office
02.2023 - 05.2023
- Volunteered to practice Law in Atty
- Distrito Office because I was planning to continue Law and be a scholar in one of his programs
- Job and Responsibilities includes drafting, analyzing, printing legal documents
- Going to Courts, speaking with clients, giving legal advice, legal research, setting up appointment, trial preparations and a lot more.
PHOTOGRAPHER
ROYAL CARRIBEAN LTD
- 04.2022
- Job and Responsibilities includes Photo Operations such as setting up Studio Equipment and Breaking down Studio Equipment
- Sales including gallery operations like customer service, setting up and breaking down retail products, selling retail products, Photo Packages, Picture This Retail Products, and Booking photoshoots
- Gangway Operations including Cococay Beach Photoshoots.
Seasonal Employee (WFH)
C3/EVERISE
11.2020 - 07.2021
- Starter Tier 1 Agent and got promoted to Tier 2 agent | Work from Home Set up | Customer Service | Financial Account | Transferred to DIY Chat Support
TSR/BILLING
Transcom
06.2016 - 12.2016
- I was a Technical Support, handling Local Account.
Education
BACHELOR OF SCIENCE IN COMPUTER SCIENCE -
Colegio De Sta. Rita
06.2007 - 05.2009
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION MAJOR IN MARKETING MANAGEMENT - undefined
Colegio De Sta. Rita
10.2009 - 05.2012
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION MAJOR IN MARKETING MANAGEMENT - undefined
UNIVERSITY OF ST.LASALLE
06.2012 - 05.2016
PHOTOGRAPHY - undefined
Philippine Center for Creative Imaging, Inc
NC-II PHOTOGRAPHY - undefined
TESDA Accredited Training and Assessment Center
08.2020 - 05.2021
Master of Science in Digital Marketing and E-Commerce - undefined
Utell University
05.2024 - Current
Skills
Graphic Design
Digital Marketing
Marketing and Sales
Customer Service/Chat Support/Technical/Sales
Photo/Video Editing
Photography
Web Design
Virtual Assistant
Digital Marketing
Research
Certification
DIGITAL MARKETING - COURSERA PARTNERED BY GOOGLE, 02/20/2023, Present
Freelanceworkhistory
- SAS, 2014, 2015
- Brilliance, 2016, 2017
- Out-Front Talents and Workshop, 2016, 2020
- Homework Studio (freelance), 2015, 2018
- Melden Home, 2020
- Tiu Worldwide, 2020, 2020
- Freelancer Solo, 2011
Skillshistory
- SOCIAL MEDIA MARKETING, 05/2015, 06/2015
- PHOTOGRAPHY, 06/2015, 09/2015
- GRAPHIC DESIGN, 07/2013, 01/2014
References
- Galo Gessner L. Rosales, Student Discipline Officer, University Of St. Lasalle, +639558851827, g.rosales@usls.edu.ph
- Annie Alo, Supervisor, Concentrix, +639989843624, annie.alo@concentrix.com
- Ryan Enema, Business Partner/Photographer, Out-Front Talents and Workshop
Timeline
Master of Science in Digital Marketing and E-Commerce - undefined
Utell University
05.2024 - Current
Marketing Assistant (WFH)
Neitclem
05.2023 - 05.2024
Paralegal/Graphic Design
Atty. Distrito Law Office
02.2023 - 05.2023
Seasonal Employee (WFH)
C3/EVERISE
11.2020 - 07.2021
NC-II PHOTOGRAPHY - undefined
TESDA Accredited Training and Assessment Center
08.2020 - 05.2021
CUSTOMER SERVICE REPRESENTATIVE
CONVERGYS
12.2016
TSR/BILLING
Transcom
06.2016 - 12.2016
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION MAJOR IN MARKETING MANAGEMENT - undefined
UNIVERSITY OF ST.LASALLE
06.2012 - 05.2016
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION MAJOR IN MARKETING MANAGEMENT - undefined
Colegio De Sta. Rita
10.2009 - 05.2012
BACHELOR OF SCIENCE IN COMPUTER SCIENCE -
Colegio De Sta. Rita
06.2007 - 05.2009
OJT
Pepsi-Cola Products Philippines Inc
OJT
Department of Foreign Affairs
Customer Service Associate
CONCENTRIX
PHOTOGRAPHER/GRAPHICS
BRILLIANCE
PHOTOGRAPHER
ROYAL CARRIBEAN LTD
- 04.2022
PHOTOGRAPHY - undefined
Philippine Center for Creative Imaging, Inc