Sports
Renz Dominique Wabina
Customer Services
General Trias, Province Of Cavite
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Teammate
TaskUs
Molino Bacoor Cavite
11.2023 - 03.2024
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend, and holiday shifts.
Sr. Operations Representative
Capital One
Alabang Muntinlupa
01.2022 - 09.2023
- Maintained detailed documentation on all operational processes in accordance with industry best practices and regulatory requirements.
- Reduced operational costs through effective resource management and process improvement initiatives.
- Improved employee satisfaction by fostering a positive work environment and promoting open communication channels.
- Resolve Inbound calls from customers to verify transactions on their accounts that have been flagged as suspicious.
- Process lost/stolen reports.
Customer Service Representative
Transparent BPO
Remote
09.2020 - 12.2021
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Resolve Inbound and Outbound calls from patients with offering additional benefits of having their medication delivered, presorted and automatic refills for their peace of mind.
- Profiling and follow ups with their inquiry.
Appointment Setter
US Health Group
Remote
09.2019 - 08.2020
- Assisted in training new Appointment Setters on best practices for effective communication and time management strategies.
- Conducted thorough research on each prospect prior to initiating contact in order to deliver tailored pitches that resonated with their unique needs and pain points.
- Maintained detailed records of all appointment setting activities, ensuring accurate reporting and analysis of key performance metrics.
- Provided valuable feedback on marketing materials used during appointment setting efforts, leading to improved messaging clarity and resonance with target audience groups.
Account Resolution Specialist
Wells Fargo
Mckinley Hill Taguig City
06.2016 - 08.2019
- Participated in process improvement initiatives aimed at optimizing workflows for greater efficiency within the accounts receivables department.
- Developed customized reports for management, providing valuable insights into outstanding receivables and collection performance metrics.
- Negotiated payment arrangements with clients, maintaining strong relationships while safeguarding company interests.
- Handled collections and first level Fraud/Disputes.
- Resolve inbound and outbound calls from customers about their account status.
- Process a payment and offer autopay to avoid late fee and negative impact on their credit.
Collection Representative
Convergys
G5 Ayala Makati City
08.2014 - 04.2016
- Reduced delinquency rates through effective negotiation and payment plan arrangements with clients.
- Prepared thorough reports on collection activities for management review, aiding in informed decision-making processes regarding delinquent accounts.
- Developed strong relationships with customers, fostering trust and open communication during debt resolution processes.
Technical Support Representative
Asia Premier One Source Inc
Leviste Makati City
09.2013 - 02.2014
- Worked closely with product development teams to report bugs and suggest enhancements based on customer feedback received during support interactions.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Sales Consultant
Pro Friends Inc
Makati City
01.2012 - 07.2013
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
- Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
Sales Agent
St Peter Life Plan
Bacoor Cavite
04.2011 - 01.2012
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Streamlined sales processes, implementing time-saving strategies that boosted productivity.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Conducted market research to identify trends and opportunities for increased sales growth.
Education
Bachelor of Science - Information Technology
Cavite State University
Imus, Province Of Cavite, Philippines 04.2001 -
Skills
Stress Tolerance
Quality Assurance
Goal-Oriented
Customer Relationship Building
Operational Efficiency
Technical Support
Strategy Development
Lead Generation
Interests
Music
Travel
Timeline
Teammate
TaskUs
11.2023 - 03.2024
Sr. Operations Representative
Capital One
01.2022 - 09.2023
Customer Service Representative
Transparent BPO
09.2020 - 12.2021
Appointment Setter
US Health Group
09.2019 - 08.2020
Account Resolution Specialist
Wells Fargo
06.2016 - 08.2019
Collection Representative
Convergys
08.2014 - 04.2016
Technical Support Representative
Asia Premier One Source Inc
09.2013 - 02.2014
Sales Consultant
Pro Friends Inc
01.2012 - 07.2013
Sales Agent
St Peter Life Plan
04.2011 - 01.2012
Bachelor of Science - Information Technology
Cavite State University
04.2001 -