Arniel Handumon
Quezon City
Summary
Dynamic professional with a proven track record at TaskUs, adept in customer service and leveraging computer skills for peak efficiency. Excelled in teamwork and collaboration, significantly enhancing client satisfaction and operational outcomes. Known for a friendly, positive attitude and flexible approach, consistently achieving performance goals and fostering trust in brand relationship. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Teammate
TaskUs
08.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Billing Account Associate
VXI Global
09.2019 - 06.2020
- Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
- Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Responded to customer concerns and questions on daily basis.
- Verified accuracy of billing data and corrected discrepancies.
- Processed customer invoices, credit memos and payments within established timelines.
- Handled account payments and provided information regarding outstanding balances.
Customer Service Representative
Sutherland Global Services
03.2017 - 08.2018
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
High School Diploma -
Misamis Institute of Technology
Ozamis City, Misamis Occidental03.2029
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Flexible and Adaptable
- Computer Skills
- Active Listening
- Organization and Time Management
- Excellent Communication
- Calm Under Pressure
- Dependable and Responsible
Trainings
Currently attending Quality Analyst Preparatory Academy
Timeline
Teammate
TaskUs
08.2023 - Current
Billing Account Associate
VXI Global
09.2019 - 06.2020
Customer Service Representative
Sutherland Global Services
03.2017 - 08.2018
High School Diploma -
Misamis Institute of Technology
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