RENOLAYAN NIÑO
Freelancer
Oas
Summary
Experienced with managing customer interactions in virtual environments. Utilizes advanced communication skills to address and resolve customer issues promptly. Knowledge of maintaining high customer satisfaction through efficient problem-solving and adaptability.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Amazon Virtual Assistant
American Wholesaler
2024.11 - Current
- Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
- Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
- Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
Restaurant Staff Member
Peri-Peri Charcoal Chicken And Sauce Bar
2024.06 - 2024.12
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Managed reservations efficiently, accommodating special requests and minimizing wait times for walk-in guests.
- Coordinated catering services for private events, facilitating communication between clients and kitchen staff for successful outcomes.
- Assisted in menu development, offering input on popular items and potential improvements.
- Handled high-pressure situations with composure, resolving customer complaints professionally and effectively.
Walmart Virtual Assistant
American Wholesaler
2022.12 - 2023.05
- Company Overview: California USA
- Writing Email Marketing Messages, Dealing with Customer Feedback, Answering Customer Questions, Optimize Content Listing, Sourcing products, Suppliers, Shipping orders, listing, and Monitoring the products.
- California USA
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Conferred with customers by telephone, chat or email to provide information.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
Walmart Virtual Assistant
American Wholesaler
2020.04 - 2021.10
- Company Overview: California USA
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Writing Email Marketing Messages, Dealing with Customer Feedback, Answering Customer Questions, Optimize Content Listing, Sourcing products, Suppliers, Shipping orders, listing, and Monitoring the products.
- California USA
Amazon Virtual Assistant
American Wholesaler
2019.02 - 2019.07
- Company Overview: California USA
- Troubleshoot and diagnose issues with CCTV systems, identifying hardware faults and software glitches.
- California USA
- Monitored emails, organized inbox, and prioritized messages for supervisor.
Trainee Technician
Teleeye Cctv
2016.01 - 2017.01
- Install, maintain, and repair CCTV systems, including cameras, DVRs, monitors, and associated cabling and hardware.
- Assisted senior technicians in complex troubleshooting tasks for improved system functionality.
- Reduced downtime by swiftly identifying and addressing technical issues.
- Streamlined workflow processes by maintaining a clean, organized, and safe work environment.
- Expanded technical skillset through continuous learning and applying new techniques in daily tasks.
Education
Industrial Mechatronics -
Teleeye Cctv
2016.01 - 2017.01
MFI Polytechnic Institute Inc. - undefined
MFI Polytechnic Institute Inc.
2009.01 - 2011.01
St. Michael Academy - undefined
St. Michael Academy
Oas Albay, BicolSkills
Customer service focus
Scheduling
Task prioritization
Strong teamwork
Critical thinking
Time management
Data entry
Customer relations
Microsoft Excel
Certification
Certificate of Training Programmable Logic Controller, 05/01/17
Timeline
Amazon Virtual Assistant
American Wholesaler
2024.11 - Current
Restaurant Staff Member
Peri-Peri Charcoal Chicken And Sauce Bar
2024.06 - 2024.12
Walmart Virtual Assistant
American Wholesaler
2022.12 - 2023.05
Walmart Virtual Assistant
American Wholesaler
2020.04 - 2021.10
Amazon Virtual Assistant
American Wholesaler
2019.02 - 2019.07
Trainee Technician
Teleeye Cctv
2016.01 - 2017.01
Industrial Mechatronics -
Teleeye Cctv
2016.01 - 2017.01
MFI Polytechnic Institute Inc. - undefined
MFI Polytechnic Institute Inc.
2009.01 - 2011.01
St. Michael Academy - undefined
St. Michael Academy