Zendesk
Mhark Gaufo
Amazon Virtual Assistant
Dasmariñas, Cavite
Summary
Detail-oriented and resourceful Amazon Virtual Assistant with expertise in managing Amazon Seller Central operations, including product listing optimization, FBA shipment coordination, inventory tracking, and account health monitoring. Skilled in supporting brand growth through keyword research, competitor analysis, promotions, and review management. Adept at collaborating with clients, manufacturers, and third-party partners to ensure smooth business operations. Bringing 4 years of customer service background and 2 years of pharmacy supervision experience, with strong communication and organizational skills to deliver reliable e-commerce support and improved seller performance.
Overview
6
6
years of professional experience
6
6
Certifications
Work History
Amazon Virtual Assistant
VAA
2025.07 - Current
- Managed product listings: keyword optimization, title/bullet/description enhancement, and image compliance.
- Created and monitored FBA shipments, tracked inventory levels, and coordinated with suppliers/manufacturers.
- Handled account health monitoring, including performance notifications, policy compliance, and customer feedback management.
- Assisted with Brand Registry, A+ Content, and storefront management.
- Conducted competitor and keyword research to improve product ranking and visibility.
Operations & Customer Service (Self-Employed)
Self-employed
2023.04 - Current
- Managed day-to-day operations of a small e-commerce business, from customer orders to supplier coordination.
- Increased sales by 20% through personalized service, upselling, and inventory optimization.
- Handled order tracking, client follow-ups, and product education via messaging apps and social platforms.
Player Support Representative
Pole To Win
2024.12 - 2025.05
- Handled customer inquiries via chat and email, focusing on account, billing, and in-game technical concerns.
- Resolved login issues, game crashes, and connectivity problems by walking customers through step-by-step troubleshooting.
- Utilized Zendesk to manage tickets, track patterns, and document customer interactions.
- Delivered fast, empathetic, and clear responses while meeting KPIs and service-level targets.
Patient Program Coordinator
MedGrocer
2023.01 - 2023.04
- Acted as liaison between patients, doctors, and internal teams for patient program support.
- Managed data collection, scheduling, and case documentation for ongoing patient assistance programs.
- Responded to inquiries via SMS, email, and phone with clarity and confidentiality.
- Supported internal workflows and collaborated with cross-functional teams to solve issues efficiently.
Pharmacy Supervisor
Generika Drugstore
2021.09 - 2022.04
- Oversaw pharmacy operations including inventory control, customer service, and team coordination.
- Ensured daily task completion, compliance with SOPs, and smooth client-facing activities.
- Participated in local outreach efforts and supported branch-level strategy execution.
Pharmacy Assistant
Generika Drugstore
2020.12 - 2021.08
- Assisted walk-in clients in purchasing medication and medical supplies.
- Educated customers on correct medication usage and basic precautions.
- Maintained inventory logs and supported day-to-day pharmacy operations.
Customer Support Associate
Amazon.com
2019.09 - 2019.12
- Provided customer service support for customers, assisting with orders, returns, refunds, and product inquiries.
- Handled calls and emails professionally while ensuring timely resolution and customer satisfaction.
- Used internal tools to track shipments, process adjustments, and escalate issues when needed.
- Maintained high QA scores and contributed to team targets through consistent, quality service.
Education
Bachelor of Science - Pharmacy
Emilio Aguinaldo College
2020-10
Skills
- Amazon Seller Central
- Listing Optimization
- FBA/FBM Management
- Inventory & Shipment Management
- Account Health
- Brand Registry
- Customer Service
- Product Research
Software
Google Suite
Certification
VAA Catalog Management Training
Timeline
Amazon Virtual Assistant
VAA
2025.07 - Current
VAA Catalog Management Training
2025-07
VAA Amazon Account Health Training
2025-07
VAA Amazon Inventory and Shipment Management
2025-07
VAA Helium 10 Training
2025-07
VAA Product Research Training
2025-07
VAA Product Listing Training
2025-07
Player Support Representative
Pole To Win
2024.12 - 2025.05
Operations & Customer Service (Self-Employed)
Self-employed
2023.04 - Current
Patient Program Coordinator
MedGrocer
2023.01 - 2023.04
Pharmacy Supervisor
Generika Drugstore
2021.09 - 2022.04
Pharmacy Assistant
Generika Drugstore
2020.12 - 2021.08
Customer Support Associate
Amazon.com
2019.09 - 2019.12
Bachelor of Science - Pharmacy
Emilio Aguinaldo College