Summary
Overview
Work History
Education
Skills
Timeline
Generic
Renee Rose  Varias

Renee Rose Varias

Taguig City

Summary

Energy Specialist at Tata Consultancy Services with strong analytical and problem-solving skills. Successfully resolved customer disputes and enhanced satisfaction through effective communication. Proven ability to collaborate in teams and detail-oriented in managing complex billing issues, contributing to improved client relations and service efficiency.

Overview

9
9
years of professional experience

Work History

Energy Specialist

Tata Consultancy Services
Taguig City
06.2024 - 02.2025
  • Handling customer's concerns about their meter readings, disputes with bill charges, and offering a smart meter option.
  • Contributed to client interaction via email and conference call.

Customer Service Representative

Tata Consultancy Service ( GCI )
Taguig
11.2021 - 06.2024
  • Processing payment for new internet connections, prepaid and post paid service.
  • Resolving issues with customer's mobile, home internet and TV series.
  • Communicate with customers through chat, calls and email.

Prior Authorization Representative

Tata Consultancy Services ( Cardinal Health )
Taguig
10.2019 - 11.2021
  • Processed prior authorization requests, ensuring compliance with regulatory requirements and company policies.
  • Collaborated with healthcare providers to gather necessary documentation for timely authorization approvals.
  • Calling insurances for approved authorizations .
  • Releasing of medical supplies.

Collections Representative

Concentrix
Makati
10.2015 - 02.2017
  • Responsible for resolving overdue bills and collecting payment from the customers.
  • Assisting customers in making payment arrangement.

Education

Bachelor of Science - Nursing

Global City Innovative College
Taguig City
03-2011

Skills

Analytical skills

Teamwork skills

Problem solving skills

Detail oriented

Timeline

Energy Specialist

Tata Consultancy Services
06.2024 - 02.2025

Customer Service Representative

Tata Consultancy Service ( GCI )
11.2021 - 06.2024

Prior Authorization Representative

Tata Consultancy Services ( Cardinal Health )
10.2019 - 11.2021

Collections Representative

Concentrix
10.2015 - 02.2017

Bachelor of Science - Nursing

Global City Innovative College
Renee Rose Varias