Meriam Rodrigazo
Makati City, Metro Manila
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Dedicated to the company's growth and improvements, and passionate about delivering outstanding quality service.
Overview
10
10
years of professional experience
Work History
Energy Specialist
Tata Consulting Services
Taguig, Metro Manila, Philippines
06.2024 - 10.2025
- Handling customers' concerns about their meter readings, disputes with bill charges, and offering a smart meter option.
- Contributed to client interaction via email and conference calls.
Subject Matter Expert
Tata Consulting Services
Taguig, Metro Manila, Philippines
11.2021 - 06.2024
- Resolving issues with customers' mobile, home internet, and TV services.
- Assisting colleagues in handling calls and educating them about the process.
- Handling escalated calls and supporting the team in meeting quality service, sales performance, and productivity.
- Mentored junior staff, fostering skills development and knowledge sharing within the team.
Prior Authorization Rep in Cardinal Health
Tata Consulting Services
Taguig, Metro Manila, Philippines
10.2019 - 11.2021
- Processed medical documents on behalf of the patients and the insurance.
- Following up to doctor's office to see if the needed documents already signed.
- Responsible in releasing the patients medicine once being approved by the insurance.
Senior Collections Associate
Sykes Asia
Mandaluyong City, Metro Manila, Philippines
06.2017 - 12.2018
- Collecting payments and updating customers' contact information.
- Reminding customers about their t due date to avoid late charges.
- Updating the good contact number on the account, reaching out to third parties to obtain good contact number with the customer.
Collections Representative
Convergys
Makati City, Metro Manila, Philippines
11.2015 - 06.2017
- Responsible for resolving overdue bills and collecting payments from the customer.
- Assisting customers in making payment arrangements to bring the account current.
- Handling collections in different types of bank cards.
Education
Bachelor of Science - Financial Management
Father Saturnino Urios University
Butuan, Province Of Agusan Del Norte, Philippines03-2011
Skills
- Detail Oriented
- Analytical Skills
- Leadership Qualities
- Teamwork Skills
- Customer Service
- Problem Solving
Timeline
Energy Specialist
Tata Consulting Services
06.2024 - 10.2025
Subject Matter Expert
Tata Consulting Services
11.2021 - 06.2024
Prior Authorization Rep in Cardinal Health
Tata Consulting Services
10.2019 - 11.2021
Senior Collections Associate
Sykes Asia
06.2017 - 12.2018
Collections Representative
Convergys
11.2015 - 06.2017
Bachelor of Science - Financial Management
Father Saturnino Urios University