Renee Rose Varias
NURSE
Taguig City
Summary
Developed strong analytical and problem-solving skills in fast-paced, technology-driven environment, seeking to transition into new field. Ready to leverage these transferrable skills to drive success in new professional challenge.
Overview
9
9
years of professional experience
Work History
Energy Specialist
Tata Consultancy Services ( EDF )
06.2024 - 02.2025
- Enhanced client satisfaction with personalized energy management strategies and ongoing support.
- Processing payment and enroll the customer for a payment plan if needed
- Set up appointment for smart meter installation
- Addressing customer's complaints over the phone and emails
Customer Service Representative
Tata Consultancy Services ( GCI Telco )
11.2022 - 06.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Prior Authorization Representative
Tata Consultancy Services ( Cardinal Health )
10.2019 - 11.2022
- Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures.
- Developed strong relationships with key stakeholders such as physicians, nurses, pharmacists, and office managers to support seamless coordination during the prior authorization process.
- Improved patient satisfaction by efficiently processing prior authorization requests and ensuring timely responses.
- Contributed to a positive work environment by effectively communicating with team members and fostering collaboration.
Collections Agent
Convergys / Concentrix
10.2015 - 02.2017
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Counseled debtors on payment options and arranged installment agreements.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
Education
Bachelor of Science - Nursing
Global City Innovative College
Global City Taguig 04.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Adaptability and flexibility
Timeline
Energy Specialist
Tata Consultancy Services ( EDF )
06.2024 - 02.2025
Customer Service Representative
Tata Consultancy Services ( GCI Telco )
11.2022 - 06.2024
Prior Authorization Representative
Tata Consultancy Services ( Cardinal Health )
10.2019 - 11.2022
Collections Agent
Convergys / Concentrix
10.2015 - 02.2017
Bachelor of Science - Nursing
Global City Innovative College
04.2001 -
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