Renalyn Dimaculangan
Account Expert
Lipa City, Province Of Batangas
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Hardworking and passionate job seeker with strong organizational skills eager to secure customer service position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
14
14
years of post-secondary education
Work History
Account Expert
Iqor Philippines
07.2023 - Current
- Deployed meticulous organization skills by assisting in coordination of client deliverables.
- Worked with products, oversaw revenue management, and facilitated outreach to key stakeholders, helping drive business.
- Sharpened skills by obtaining required continuing education credits and attending training to keep updated on legislative and industry changes.
- Assisted company administrators with accessing and viewing available reports.
Account Specialist
Concentrix
10.2021 - 06.2023
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
- Completed routine and complex account updates to resolve problems.
- Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
Account Supervisor
TELUS International Philippines
07.2016 - 01.2018
- Oversaw financial management of accounts and budgeting for future estimates.
- Contributed ideas to concept development, strategic planning, and business operations.
- Developed and deepened relationships with key customers by closely monitoring projects, providing information and resolving concerns.
- Engaged in daily communication with clients to establish and maintain positive working relationships.
Education
Associate of Science - Political Science
City University of Pasay
Pasay, Metro Manila, Philippines 03.2003 - 03.2017
Skills
Computer Literate
Communication Skills
Time Management
Leadership
Teamwork
Timeline
Account Expert
Iqor Philippines
07.2023 - Current
Account Specialist
Concentrix
10.2021 - 06.2023
Account Supervisor
TELUS International Philippines
07.2016 - 01.2018
Associate of Science - Political Science
City University of Pasay
03.2003 - 03.2017